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Solution

Mobile data always shows 4G but almost always has no internet,

Sophiecccc
3: Seeker
3: Seeker

‎14-11-2023 10:55 PM - edited ‎14-11-2023 10:56 PM

I can do mobile calls but that’s it, can’t go online anywhere. Other people with the same plan can go online but I can’t? It occasionally works for a few seconds then cuts out again.

I’ve tried turning it on and off, airplane mode on and off, Wi-Fi, phone, Bluetooth, etc.

It doesn’t show that there’s no internet connection, just permanently connecting.

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2 REPLIES 2

Sophiecccc
3: Seeker
3: Seeker

‎14-11-2023 11:06 PM

I’ve also gone through the troubleshooting process and it doesn’t help

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Steph
Moderator
Moderator
In response to Sophiecccc

‎15-11-2023 09:40 AM

Hey @Sophiecccc I hope you're doing well. I can absolutely appreciate how frustrating this must be and we need to get your data up and running. We will need to check a few things on your account and then run some testing with your phone and SIM and the network. As we have no account access on the Forum, please reach out to the Social Media Team so we can take a look into this and help get it all resolved.