One Number Plan and eSim swap

[DougieD]

Is there no one in any official capacity that monitors these forums and can give us a definitive answer why we cannot perform an eSIM swap for an Apple Watch via the website? 

There are numerous threads on the difficulties with setting up the watch, eSIMs swaps and keeping it connected to the network. The posts have thousands of views. 

Vodafone, please give us the ability to perform an eSIM swap online so we don't have to go through the constant explanation of what we want to do to 191. 

[CallumR]

Hi @DougieD, thanks for reaching out to us. 

There shouldn't be any reason as to why you're unable to perform a SIM Swap for your eSIM. We'll take your feedback on board and have this investigated. If you'd like us to help you with your SIM Swap, please reach out to our Social Media team. You can contact us on Facebook or Twitter. 

[DougieD]

Hi Callum,

The reason that many people cannot do an eSIM swap is that the web form does not recognise the Apple Watch EID number format. Glance through any of the recent posts regarding dropped network or eSIMs and you’ll see no one can enter the number. 

The social media teams cannot help and just refer to the technical team who are behind a 45 minute phone call. I have logged it last month but nothing ever came of it (Ref:187290869791984830)