Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Jason32]

Directly from Vodafone 

[Odinn74]

Vodafone 

[anthp]

Thanks

[garethr]

Mine is sourced from Apple. Where the watches have been supplied from have no bearing on the issues though - it’s firmly problems on the Vodafone side.

I’ve yet to even see the secondary number appear in my account at this point so I’m still stuck at square one so they’ve clearly done nothing and of course not amount of pairing/unpairing/resetting makes any difference until the secondary line is setup. 

I think a large part of the issue is partly down to Vodafone’s antiquated IT systems - things like the inability to cancel orders, waiting 24 hours for account activations (it happens usually overnight just after midnight), and the fact that they can barely keep their own website or my account section running for any meaningful period of time. It’s a total mess. They’re clearly running masses of legacy IT and putting sticking plasters over it to hold it together - meanwhile us customers are on the receiving end and then either not communicated to or fed a bunch of random lies. 

[jouster]

Just had a call from

Nick Jeffries Office.  They apologised for the time of the call but wanted to let me know I’ll hear from them within 48 hours.  

[HeleninGrimsby]

Please contact me by private message.  My new Apple 4 watch is still not receiving cellular data despite calling in store yesterday morning.  I was told it would take 24 hours and to be fair I am a step further as it shows a data plan, but is is still “waiting” and still seems to be downloading.

[Matt123456]

Personal message will make no difference did that 4 days ago still no response- just gives you false hope and stops you posting how poor their service is. 

Let’s be honest it’s not the 1st line guys you speak to fault, yes it’s frustrating listening to the same songs while on hold and then asked the same questions when you finally speak to someone. This is 100% VF management fault for not training staff, overseas call centres,  poor IT systems- they just see Apple Watch as another way of getting more of your cash without investigating the impact on their processes and infrastructure first-  it starts at the top email CEO 

[Rob2018]

I’m sure you’ll all think i’m mad given this thread but i’m getting the cellular Apple Watch (direct from Apple)  and thinking of signing up with Vodafone over EE as unfortunately the EE reception is shocking in the few places I really need it so I have no choice...

What I’m hoping someone can help answer though is do all the Vodafone SIM only plans allow you (in theory) to add the Watch or only specific ones e.g. Red Entertainment? The website doesn’t seem to confirm and includes a plan eligibility checker but I don’t have one yet of course...

Any help appreciated....

[Jason32]

I got the sim only plan with the watch but like many my watch isn’t connecting.

[LadyP123]

I have a red entertainment plan which is compatible. In theory any of the new plans which are the lastest plans known as CTR14 plans should be compatible. Just avoid the essential plans as they don’t come with much data.