main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

iOS

VOXI: Unable to receive verification texts from companies

raiannur
2: Seeker

Issue has been occurring since 1st of January, when I joined VOXI.

 

I am now tired of going to VOXI Customer Service, and them giving me 48 same ways to fix the same problem. It is now the 2nd of January and I have lodged a complaint with Vodafone and got no response. 

 

I cannot receive verification texts. This means I was locked out of my Bank Account, emails and other accounts respectively that required SMS one time passwords. The only OTP messages I receive is from "vodafoneUK". I am using the forum as my last resort, because surely it is a breach of contract to not allow me to recieve texts from these companies.

 

I have contacted VOXI on 7 seperate times, each chat lasting 1-2 hours. They have disconnected and reconnected my number, and a useless manager just kept telling me to call "Vodafone Message Center", a number not avaliable on VOXI. Another Manager then told me to call Vodafone Customer Services, which they said they cannot handle VOXI plans. Another Manager recently forwarded my number issue to the "technical team". I am now speaking to VOXI one last time before I switch my network.

View more options
2 REPLIES 2
raiannur
2: Seeker

I forgot to mention, that I've reset my network settings, and tested the sim on 3 different devices to no avail. They also sent me a new SIM which also didn't work.

 

Number was also ported from Three

View more options
Tash
Moderator

Hi @raiannur - I'm sorry to see this hasn't yet been sorted for you yet by the VOXI team. If you haven't already, please pop them a message on Facebook or Twitter with your Community username and a link to your post from here. 

With what you've described, it sounds to me that we'll need to raise a case with our Network Engineers to investigate and resolve this for you.

View more options