Vodafone broadband app

[Rossva1189]

Does anyone else have an issue with the broadband app for iOS? Everytime I want to use it I have to remove and reinstall it.

Whenever I try use the app it cycles through “setting up the app”, “getting things ready” etc, then loops into infinity. Only fix is to remove and reinstall it. It’s a pain! 

no issue with any other apps, just this one. 

[Gemma]

Hi @Rossva1189 - I can understand that this must be frustrating. Are you using a Vox 2.5 router? If so, this no longer supports our Home Broadband app. If you're using a different Vodafone router, then please make sure your phone is using IOS13 or later software. You find how to do this in our Device Guides.