one number

[Williamjarvie37]

I’ve been trying now for a few days to set up my my new Apple Watch 7 with Vodafone one number after going though the set up process it tells me it’s been successful and can take up to 24 hours however it never does and I login to one number and it’s always saying order cancelled any help would be very much appreciated as I’m now starting to get fed up now can’t get any help from Vodafone whatsoever I’m ready for leaving them.

[BandOfBrothers]

Hi @Williamjarvie37 

If you perform a forum search you should see some similar threads that will have some advice and troubleshooting tips in that may hopefully help.

Maverick you spoken with Vodafone customer services via 191 / Live Chat  ? If so what have they advised.

There isn't account access via this forum but the Vodafone Social Media Teams on Twitter DM or Facebook messenger maybe able to help as they do have account access that route,

Contact-us-for-account-specific-queries. 

I wish you all the best with this situation. 

[foxyuk13]

Wasting your time mate.  Vodafone are useless I am at complaints department  after 7 hours on chat/ phone.     

totally incompetent and now at complaints store won’t speak to me.  So the wait 24 hours once you speak to complaints is call you on Monday they called me and said will call Friday.   

total imbeciles 

[Amanda]

Hey there @foxyuk13 - I'm sorry to hear you've had to make a complaint to get the help you need. 

Once our Customer Relations team pick up a complaint, you'll be assigned a designated case handler and they'll look after the query moving forwards - this means that everything's all in one place and they're then best placed to provide all the most up-to-date and accurate information. 

If for any reason you need us to check the status of your complaint, please get in touch with them on the number at the bottom of all their emails or simply reply back to the latest email directly ✉️

[foxyuk13]

Been replying back    Still heard zero. 

all complaints do is fob you off longer.   

[Amanda]

All Customer Relations emails are replied to within 48 hours @foxyuk13 - if you need to speak to them sooner, please call them on the direct number provided on all their emails. You'll just need to provide your complaint reference number when prompted. 

[BEERISMYGOD]

did you upgrade from a payg account or a new customer?

[foxyuk13]

Existing monthly contract customer for 11 years. 

that’s complaints managed to connect me  after 2 weeks.   Mind you wasn’t worth the wait to b honest as signal in watch drops  in and out 

left phone in car at gym came out and had messages and missed calls that weren’t received by Watch.     4 bar signal on phone  u are lucky to get 1 on your watch