Deactivate Google Messages Chat

[td97]

I have recently moved from Vodafone to Virgin Mobile (transferred on 16 Feb 2022). Chat features are not working with VM even though this feature is supported. Samsung S21+ 5G using Google Messages.

Have tried various resets, clear data etc. to no avail. The thread here details my troubleshooting with Virgin Mobile https://community.virginmedia.com/ 

I now require Vodafone to completely reset/remove my number from the Chat service. Is this possible?

[chistery]

Have you tried this site?

https://messages.google.com/disable-chat

[td97]

Yes thanks, the image above (awaiting moderation) is a screenshot of that site. The process fails and brings up an error message saying to contact my network operator.

[Mark]

As your service is now provided by another provider, this isn't something we'll have any control over @td97. You will need to speak to Virgin Media about this as they are your network provider.