Extend Ringing Time Doesn't Work

[Eugene7]

I've search every post I can find on this, and tried every suggestion.

Nothing works.

My daughter has tried the same - and nothing works for her either.

Vodafone - How can we extend the ringing time?

15 seconds is just too low, and NOTHING suggested extends this!

[WelshPaul]

You on about the timeout to Voicemail? I had to turn voicemail off! By the time I took my phone out of my pocket and attempted to answer the phone it had always forwarded to voicemail. There is no way to increase it, nothing works. 

[Eugene7]

Vodafone - your users need a fix for this issue URGENTLY...

[WelshPaul]

Give this a try:

https://support.vodafone.co.uk/Phones-devices/Voicemail/1464047832/How-do-I-change-the-length-of-tim...

It didn't work for me but it might for you.

[Eugene7]

As already said, we have tried EVERY SUGGESTION...

NOTHING WORKS 😠

[WelshPaul]

OK wasn't sure if you had. It's definitely broken because I just re-enabled Voicemail and tried the above but it still times out after just 15 seconds. It won't get fixed anytime soon that's for sure!

[Eugene7]

How can Vodafone just ignore this issue...?

Vodafone support, where are you???

[WelshPaul]

You won't get any help here... Might get a reply in a few days but it will to point you in the direction of Facebook or Twitter.

[Eugene7]

So what's the point of this forum exactly??? 

[AnnS]

Hi @Eugene7 

Have you the suggestion from @TJ  here:

'Try **61*121*10*(seconds in here)# then call @s50 - I have the S10 and this just worked on mine'

https://forum.vodafone.co.uk/t5/Android/Increasing-the-number-of-rings-before-voicemail-kicks-in/td-...

[Eugene7]

NOTHING WORKS!!! 😠

[WelshPaul]

So this appears to work for me:

**61*121*10*30#

Thanks Ann

[Eugene7]

Already tried that...

As stated, NOTHING WORKS.

Verify with *#61#  -  still says set to 15 seconds...

And Vodafone Chat is also down...

How can any company have such poor support???

[WelshPaul]

Enter this:

**61*121*10*30#

It's definitely working for me. The guide tells us to use **61*121*11*30# - Notice the 11? That should be 10!

Dialling *#61# still shows the timeout as 15 seconds for me but it definitely rings for 30 seconds before going to voicemail now.

[Eugene7]

Nope, doesn't work - have tried ALL the suggested options.

That included.

Still stuck at 15 seconds...

[WelshPaul]

Are you verifying if it worked by dialling *#61#? That will always show 15 seconds. I have a Samsung S21 Ultra and Ann's suggestion worked for me. 

[Eugene7]

I have verified by using *#61# AND calling the phone.

Makes no different.

Stuck at 15 seconds...

(And as Vodafone say to use *#61# to verify, I kinda assume that should work too... if not, another failure with their service/support...)

[TJ]

Hey @Eugene7 - there's another user here who raised the same question as you about extending the ring time on their Samsung. They've just tried the above and said that it has also worked for them, so it's strange that you seem to be having these issues. Have you tried calling the phone to see if the ring is extended, even though the phone says that it isnt? 

[Elfrider]

Hi @Eugene7, did you ever find a solution for this? Like you I’m adamant the solutions posted don’t work and I’m getting quite frustrated with it…

[Mark]

Hey @Elfrider, I've added the steps needed to update the length of time your phone rings before going to voicemail to your other post.