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Android

Huawei Tablet OS update "stuck"

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16: Advanced member

Hi all,

hope everyone is keeping safe and well.

I have a Huawei MediaPad T5 tablet and I got a notification that the OS had an update available. Usually these install without an issue. However in this case the update stopped downloading at 4% and has been stuck there ever since.

I have tried restarting the tablet, switching the wifi off and on again to try and force the download to continue, and have turned auto update to on, but it's stuck at 4% (it doesn't start from 0 again, it always shows 4%).

There is a button at the bottom of the update allowing you to pause the download but it's not that, in fact if I do press the pause button the button then says "resume" showing that the download has been paused but if I press resume, again, nothing happens.

Any ideas?

Huawei P30 ELE-L09,

Android Version - 10 EMUI Version 10.1.0 (Custom Version VDF.GB 10.0.0.8)

Last Update 30.6.20

Build- 10.1.0.123(C431E22R3P5)

Baseband- 21C20B379S000C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

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1 ACCEPTED SOLUTION

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16: Advanced member

I bit the bullet and did a factory reset and after a while an update started and this time it completed correctly. I noticed that the software version number was one higher than the version that didn't download so I assume it was a faulty update that caused the issue.

Huawei P30 ELE-L09,

Android Version - 10 EMUI Version 10.1.0 (Custom Version VDF.GB 10.0.0.8)

Last Update 30.6.20

Build- 10.1.0.123(C431E22R3P5)

Baseband- 21C20B379S000C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

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7 REPLIES 7
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17: Community Champion

The last time this happened on my Samsung Tab i managed to factory reset and then the update started afresh and completed @SimonWilding 

 

🌈 Stay Safe 🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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16: Advanced member

*Groan* I feared that would be the answer...... I assume that, security issues aside, there is no problem with having an updating hanging like this?

Huawei P30 ELE-L09,

Android Version - 10 EMUI Version 10.1.0 (Custom Version VDF.GB 10.0.0.8)

Last Update 30.6.20

Build- 10.1.0.123(C431E22R3P5)

Baseband- 21C20B379S000C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

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17: Community Champion

I wouldn't think it would have a detremtal effect on the general working of the device but it would be better to have the update completed.

May I assume there is ample internal storage to complete the update ?

 

🌈Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

I'd agree about checking storage space.  I also suspect that a partial download wouldn't be a problem - I'd be more worried if it was sticking during the installation phase.

I presume you've done all the usual stuff like clearing the system cache and restarting the device to have it as clean as possible?

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16: Advanced member

Thanks both, checked the internal storage and there was 700MB free, the update is 111MB in size. I deleted a load of watched Netflix videos and increased this to 1.7GB and restarted the tablet. 

After a minute the notification appeared in the top bar showing the update was downloading but it then disappeared and it's still showing 4%.

I assume there is no way of cancelling the download, short of a reset, and trying it from scratch again?

Huawei P30 ELE-L09,

Android Version - 10 EMUI Version 10.1.0 (Custom Version VDF.GB 10.0.0.8)

Last Update 30.6.20

Build- 10.1.0.123(C431E22R3P5)

Baseband- 21C20B379S000C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

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17: Community Champion

Not as far as i can see @SimonWilding 

The update may / may not proceed to complete which is sometimes due to a server issue.

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
16: Advanced member

I bit the bullet and did a factory reset and after a while an update started and this time it completed correctly. I noticed that the software version number was one higher than the version that didn't download so I assume it was a faulty update that caused the issue.

Huawei P30 ELE-L09,

Android Version - 10 EMUI Version 10.1.0 (Custom Version VDF.GB 10.0.0.8)

Last Update 30.6.20

Build- 10.1.0.123(C431E22R3P5)

Baseband- 21C20B379S000C000
Nova Launcher. Chrome browser.

My phone history (back to 1997!):

Huawei P30, P20, VF Smart V8, Note 4, S4, S2, Tocco Ultra, F490, P300, E250, RAZR v3, Timeport 250, A300, Star-Tac 

 

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