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I am having issues accessing the 'My Vodafone' app. I keep getting a pop up screen that reads 'Restart required, Your log in access has expired. Please restart the app to continue'. I have tried this lots of times and the same message comes up. I have uninstalled and reinstalled and it still does the same thing. . Does anyone have a solution please?
It sounds as though it might need a backend reset. Contact the Social Media team on Facebook or Twitter and they'll be able to get you sorted. I believe they're very busy at the moment, so please be patient.
Thanks. I contacted the social team on Friday and they haven't fixed my problem. I thought I might stand a better chance with the wonderful people on here solving my issue. Vodafone themselves seem uncontactable by social, phone and chat!
Have they tried? I had some issues a while back and they escalated the matter, which resulted in my online account being deleted sothat I could set it up again.
If you've posted on Facebook or Twitter, you should get a response in due course. It took a while to get my problem escalated and then dealt with, but it was sorted eventually.