It looks like you've swapped your SIM or updated

[eclair2507]

Hi! apologies but all previous replies are either archived or what i can see doesnt resolve my problem. I have just bought a new car and am connecting my HTC U11 to it. Every time i switch off the ignition i get a text sent through from Vodafone "It looks like you've swapped your SIM or updated......" The dealership says its not the car, but a setting on the phone, but i cannot find any settings that fix it. Any ideas please? TIA

[hrym]

The problem, as I underdstand it from previous discussions, is that the SIM is being electronically removed from the phone and then replaced.   This sends an "I'm here" signal to the network, which triggers the text.   The only way I can think of supressing this would be to block Vodafone as a sender.   You then probably wouldn't receive any messages from the network (assuming they all originate form the same number), but as these are mostly marketing, you might not mind.

If you do want to update your APN settings for any reason, you can still do this manually.

[shuntfield]

Yes @hyrm that's how it actually works there is a cellular module in the car with its own eSIM and IMEI which you have to pay to use or you can rSAP your own (Vodafone) SIM and use your own data plan etc whilst in the car.

I've been in and out my car all morning and got 12 configuration messages along with the Vodafone it looks like you've swapped your SIM.

I could just let it fill up the SIM card memory with junk messages and that would stop it until I get out of the car.

Blocking Vodafone messages isn't an option or a workaround because if I do that everytime I want to access a Vodafone service it sends a one time code and that will block them too.

 It shouldn't be for me to look for workarounds it should be for Vodafone to stop it.

[hrym]

As far as I'm aware, messages are stored on the phone rather than the SIM, if that helps.  You could also periodically delete the whole thread to free up space (say once a week, or even month).   I can't say I've ever had a one-time code from Vodafone, although I have had confirmation texts when I've changed a setting.

As I said earlier, this is an issue that hasn't arisen for quite a long time, but used to be a regular occurrence, so it might be worth seeing if there's an update for your car.   This might also add new features.

[shuntfield]

When using SIM access profile (rSAP) the car stores received text message in the SIM card, when you want to read the received text messages on your device once it's then disconnected from the car, you have to access the messages via "SIM Card messages" in Message Settings and copy them to the phone if you want to keep them.

If the SIM card memory fills up your message gets stored in the network until you disconnect from the car and then the phones memory takes over from it.

Almost every time I want to make changes on my account Vodafone sends me a 5 Character code to the same thread "Vodafone" if I block that then I won't see these messages and won't be able to change my service not that I want to do it that often. It still also won't stop the configuration message that comes from no number behind it.

Its depressing to say the least. 😔

[shuntfield · Accepted solution]

https://forum.vodafone.co.uk/t5/Other-OS/Configuration-texts-on-rSAP-disconnect/m-p/1428652/highligh...

This forum user has managed to find the secret as to how to get the messages disabled.

The solution to this is in that message, so it must be possible.

I have copied and pasted what the solution is below.

1) Call 191 and speak to Customer Services.

2) Select the menu option for Technical Support, possibly labelled as "Problems using your phone".

3) Explain to the operator that you need to be put through to Level 3 support to make a change on their "VDC" system.

4) You might need to be put to Level 2 Support first, so you may need to repeat the request.

5) Eventually, you will be in touch with Level 3 Support. Instruct them to set your phone number on their "VDC Blacklist" which is a list of phones that should not be sent the Configuration Messages.

6) The Vodafone system will still register that you have (virtual) change of phone every time you use rSAP in your car, but the blacklist on your number will then block all Configuration Messages from being sent to your phone.

This block will not stop normal Vodafone text messages such as Vodafone Call Catcher or general customer service text messages.

It has been a very pleasant few days without the dozens of daily Vodafone Configuration Messages that clog up my system, so I have chosen to remain with Vodafone. Good service deserves to be rewarded with good customer loyalty - just wish it did not require the process of leaving Vodafone before somebody chose to address it in two days, when being told for the last four months that it was not possible to address at all!

[hrym]

Very glad to hear it's worked and thanks for posting the solution.  There are some things that frontline customer services aren't aware of and getting through to deeper technicval support can resolve - clearly this is one of them.