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Mi 9 Miui 11 upgrade Sim problem

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Rednose66
4: Newbie

‎10-05-2020 10:08 AM

Hi. After waiting for a Miui upgrade for over a year Vodafone has rolled one out today. I've done the upgrade and I am unable to enable my SIM card and hence unable to make calls. Any ideas? TIA

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Tash
Moderator (Retired)
Moderator (Retired)
In response to Carlys101

‎13-05-2020 01:54 PM

Hi everyone, thanks so much for flagging and rest assured this is something we've been working on with the manufacturer to get you all connected to what you love again. 

To keep you all updated, Xiaomi have advised that a patch is going through final testing through their side and we're looking to verify this from our side today.

All going well, this patch should be with you over the next few days, by next week at the very latest.

Please don't try any troubleshooting steps such as a factory reset or arranging a repair of the phone as once the software is out, this will resolve things for you.

Once we have confirmation that the fix is working and when it can be released, we'll let you know ASAP here. 

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Kurt91
3: Seeker
3: Seeker
In response to tallen

‎14-05-2020 06:10 PM

Update installed, SIM card detected but still not service and flickers between recognising the SIM and not as and when it feels like it 

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ED3N
3: Seeker
3: Seeker
In response to Kurt91

‎14-05-2020 06:13 PM

installed the update and like many on here it is now detecting the SIM but has no signal and the APN settings are still greyed out.

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Pavster
2: Seeker
2: Seeker
In response to Kurt91

‎14-05-2020 06:14 PM

Also 11.0.4 shambles!

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Digger-9
4: Newbie
In response to Pavster

‎14-05-2020 06:26 PM

I manually entered the apn settings and it would not save them as 'settings not available for user'

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Mattybear007
2: Seeker
2: Seeker
In response to Pavster

‎14-05-2020 06:27 PM

Yep, updated, cross gone on sim but no signal and options still greyed out. .. like I said earlier, Vodafone really don't seem to care about their customers. So, still using my carers old phone!

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jsatherley
3: Seeker
3: Seeker
In response to Pavster

‎14-05-2020 06:29 PM

I setup internet (apn) settings manually and they seem to be working. Can make calls, sms and data...still no Google pay (that will have to wait until tomorrow). Good luck everyone.

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Mrsclm
2: Seeker
2: Seeker
In response to ED3N

‎14-05-2020 06:29 PM

Installed update apn settings greyed out absolute waste of time vodafone really need to take a look at the way theyve handled this and how many people will remain customers after this.

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Mrsclm
2: Seeker
2: Seeker
In response to jsatherley

‎14-05-2020 06:33 PM

How do you set up apn settings manually ?

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jsatherley
3: Seeker
3: Seeker
In response to Mrsclm

‎14-05-2020 06:34 PM

For those still struggling with greyed out settings,try the other SIM tray? Not helpful that you can't seem to use both aim trays. And might not work for you.

 

This update seems a mess.

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smithkv
4: Newbie
In response to tallen

‎14-05-2020 12:30 PM

OMG, reallty, the patch/release not ready until Monday the previous link says 'fortunatelly there's not allot of users effected' 

Maybe it is time to go along with the sheep and get a Samsung or iPhone and not one of the best spec phones on the market (when it came out) 

 I'm going to think seriously about renewing my Vodafone contracts after this. Good look everyone. 

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