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Android

P20PRO wificalling

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2: Seeker

Still no deadlock letter or other form of contact from your customer services or deadlocking teams. 

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Moderator

@colinjward I'm sorry to hear you haven't received any further correspondence regarding your Deadlock Letter. Has our Customer Relations team left you with their direct number to contact them in regards to your complaint?

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2: Seeker
2: Seeker

New to this forum but having acquired the P20 Pro from mobiles.co.uk with specific assurances WiFi Calling would work and indeed in writing from Vodafone 'chat'

"Do I need to purchase the phone from Vodafone for WifI calling to work...I am thinking of buying the Huawei P20 Pro from a 3rd party retailer (mobiles.co.uk

Andrea

 at 9:07, Jun 26:

No, You do not have to buy it directly from Vodafone (You can surely get it from 3rd party retailer ((mobiles.co.u

 


It is a handset feature, So you will surely be able to use it whether the phone is purchased from Vodafone directly OR from 3rd party retailer ((mobiles.co.uk )."

So now I find WiFi Calling doesnt work and need it as am in a poor signal area.

Having read all of this thread it looks like my handset build number C782 is not compatible.

So unless a moderator can give me assurances this situation will be resolved the phone is going back and contract cancelled

 

 

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2: Seeker
2: Seeker

Having been assured by CPW (mobiles.co.uk) and Vodafone (in writing) that WiFi Calling would work on my P20Pro, even asking Vodafone does the phone need to be bought from you ...see below

Steve: Do I need to purchase the phone from Vodafone for WifI calling to work...I am thinking of buying the Huawei P20 Pro from a 3rd party retailer (mobiles.co.uk
Andrea:

No, You do not have to buy it directly from Vodafone (You can surely get it from 3rd party retailer ((mobiles.co.uk) It is a handset feature, So you will surely be able to use it whether the phone is purchased from Vodafone directly OR from 3rd party retailer ((mobiles.co.uk)

Of course I now find I have C782 model and despite Vodafone sending messages to enable it hasnt because "I haven't bought the phone direct from Vodafone)

So on Vodafones website for WiFi Calling there is no indication you MUST purchase this model direct from Vodafone.

Of course I am not alone reading this thread, we have bought a premium phone in good faith and find that a key function for those in a poor reception area virtually have a redundant piece of plastic. Can someone please give an indication when the fix will be available

Steve

 

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Administrator

@s2t Devices purchased through a third party currently don't offer Wi-Fi Calling. I can assure you that this is being looked into, however at this stage I wouldn't be able to provide you with a definite answer to whether this will be available in the future. 

I do apologise for any misinformation which has previously been provided. 

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2: Seeker

I've resolved my complaint because I was offered a free Sure Signal and a credit.

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4: Newbie

Thanks to James Taylor at the dead  lock team I finally got my issue resoved . Unfortunately that ment me leaving Vodafone for another network. I would like to put on record James was the first person who provided  me with  .a decent customer experience. 

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2: Seeker

Yep, same, James Taylor offered the same resolution but I decided to stay because Sure Signal should sort out my troubles at home. Shame that it took weeks and so many failed call backs to resolve and hopefully Wi-Fi calling will be along at some point. 

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4: Newbie

Mods, anyway the positive feed back James is receiving can be feed back to him? He deserves to know. 

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Moderator

We'll certainly refer back to the adviser you'd spoken to, and also their manager, to make sure they're aware of the positive feed back 🙂

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2: Seeker

I am having the same issue, no option on my P20 Pro for Wifi calling.

 

Spent about 2hrs in total with customer support on the phone and in store.  Still no closer.

 

Do you have a way to get the option enabled as its showing as a supported device on vodafone website now?

 

If not I am going to have to cancel my contract and move to somewhere that can provide it. (signal is terrible where I am)

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2: Seeker

It's not available unless you get the handset directly through Vodafone

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2: Seeker

Hi, I also have this problem with a phone bought from CPW. Noting the above response has there been any update? My phone is on build C782

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2: Seeker

I am within my 14 days so will be returning to mobiles.co.uk if I cant get this sorted :Sad_face:

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4: Newbie

We started this thread at the beginning of April!!!  I can't believe that it's still going on and people are apparently not being told about the situation.

If you have a phone via a contract DIRECTLY with Vodafone, then it can be set up - although even that can be tortuous!

If you have a phone puchased via a third party (e.g. CPW), then it will NOT work.

From what I have seen, people in this latter group have been cancelling their contracts.

I suggest a browse through at least the last few pages of messages on this thread to understand what these individuals have done to 'resolve' the problem.

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2: Seeker

In a surprise move Vodafone are going to try and push out the right software version.... I don't have much hope given the run around I've had from their tech support, but who knows

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2: Seeker

Let me know if it works

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4: Newbie

That is a surprise, as it was previously dismissed as an option.

I hope that it works for those of you on build C782, but I equally hope that it doesn't do anything to those of us already on C432...........

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2: Seeker

After talking to Huawei they advised they've had a lot of calls with this issue but only from Voda customers and recommended I test a different networks sim - I tried my 3 sim and wifi calling was available in settings.... I've called Vodafone again and explained this.... They're getting back to me, but my hopes are quite low since these phone clls back and forth have gone on 3 days, at least now I can prove its a Voda provisioning issue

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2: Seeker

I guess a possible answer is resellers get different SIM's than direct customers and maybe a SIM change with one they supply will fix this - will run this by them

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