Smartphone N10 VFD630 software update fail

[Case]

when the phone restarts after the software download it gets to 25% and an error message is displayed. Then it displays 'Couldn't install system update'. The update size is 94.69MB and I have plenty of memory on my phone. I had the same problem in June with a system update. This was finally sorted out by Tash.

Regards

Case

[hrym]

The fact that this was sorted before is promising.   There's no account access via the forum now, so I'd suggest dropping the Social Media Team a note on Facebook or Twitter.  It would obviously be helpful if you know what was done before as it may be a pointer in the right direction.

[Peterpoos]

I can confirm the same problem with my phone. Here is the link to the post that I made earlier in the year.

https://forum.vodafone.co.uk/t5/Android/Vodafone-Smart-N10-VFD630/m-p/2662933#M147485

[Case]

To solve the problem Tash requested me to send my phone number, IMEI number and current software version. I sent the details by a Private forum message and Tash sent these details to the Team. It was finally sorted on 15/09/2020.

I do not have a Facebook or Twitter account is there any other way to contact the Social Media Team?

[Peterpoos]

Here is the link to TASH.

https://forum.vodafone.co.uk/t5/user/viewprofilepage/user-id/491770

[Peterpoos]

Also found this link,which maybe useful.

https://forum.vodafone.co.uk/t5/user/viewprofilepage/user-id/537681

[Case]

Thanks for the links will check them out

[Peterpoos]

To whom it may concern. 

My Details are as follows :-

Android version

9

Custom build version

VFD 630-V01. 12101.VF.20-[Pie-9]-01

Error ! message at

25%

[Josh]

@Peterpoos Are you updating the software via the phone itself, or are you doing the update via a laptop/PC? 

[Peterpoos]

The update is trying to be uploaded through the phone itself,while I am connected to my Virgin Wi-Fi network.