Vodafone Smart N10 VFD630

[Peterpoos]

I have been receiving a notification,stating " Couldn't install system update " Tap to learn more.The next screen states " Couldn't update. Verification problem. Good news ! There is an important software update available.Please install for enhanced security. Update size : 90.51 MB  Try again. Once the download has completed,the above message appears again along with the Restart now message.Upon hitting Restart now,the install gets to 25:% then a error! message appears. The same messages and outcome keeps repeating.

Any help in resolving this problem,would very much be appreciated.

Thank you.

[Peterpoos]

Thank you for your reply back AnnS. Yes I am using my WiFi connection at home.Device storage=Have used 12.67GB out of a total of 16.00GB. SD Card=Have used 11.90 GB out of a total of 63.85 ( 64GB )

Thanks.

[hrym]

That sounds like enough, but I'd still try to create more.   Clear the app caches by going into Settings|Storage and hitting Clear Cache.   If it still doesn't work, see if there are any apps you can uninstall temporarily.

[Beth]

Hi @Peterpoos, it may help to process the update manually through your settings. Please click here for a guide in regards to this and let us know how you get on 😊

[Peterpoos]

Thank you Beth for the tip.The guide takes me to the same screen as per the notification received.It is still the same result.

Peter

[hrym]

Try clearing more space as I suggested.  Just over 3gb internal ought to be enough, though.   I don't think the update process uses the SD card.

[GazHo]

Have same phone model and having exactly the same issue.  It's exactly the same on my wife's phone as well. Have tried all the suggestions to date but no luck.

[Peterpoos]

In some way,it's good to know that it would appear to have nothing to do with the Apps that I have on my phone !

[hrym]

Hi, @GazHo.   Could you also check what free space you have on the device?

[GazHo]

I have 2GB available. Wife's phone has 3GB available.