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Android

Vodafone Smart N10 VFD630

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phil94thomson94
2: Seeker

Me too.

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bipperty
2: Seeker

I did try that, but the same error occurred.

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bipperty
2: Seeker

I think it's the same update, and it never worked, but appeared to go away as I wasn't reminded constantly, but this week it started again. The same problem, file size, and failure point.

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Tash
Moderator

Hi everyone,  I'm sorry to see this is happening again for you. I've raised this to our dedicated team again - once we have any updates, we'll post them on the thread here.

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GazHo
3: Seeker
  • Hi Tash. I was one of the original posters on this thread. I too thought it was resolved but have started getting the same error. My wife is also getting the same error on her phone as well. Same as before, appears to download but install fails at 25%.
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Mark
Moderator

Thanks for updating us @GazHo 👍 As @tash advised, we're looking into this and will provide an update here as soon as we have one.

In the meantime, if you could let us know what happens when the installation fails, this will help. Do you receive an error message? If so, what?

 

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GazHo
3: Seeker

The android "robot" is on its side, the word "error" appears on screen, and the progress bar says 25%. Hope this helps.

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Tash
Moderator

Hi all, I've received an update which confirms this should now be resolved. Are you able to test the update for me again please and let us know how you get on?

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Jcrouchrr
2: Seeker

No change! Gets to 25% and then the error message.  When the phone then restarts there is a message "dm-verity error Android system is corrupted" 

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GazHo
3: Seeker

Hi Tash. Thanks for your help as always, but no, did not work, failed again at 25 per cent.

 

Back at Software Update in Settings it says Verification Error. It has always said this but not sure anyone has mentioned previously, so hope this helps. Keep trying!

 

Cheers, Gary.

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Peterpoos
4: Newbie

Hi Tash. I can also confirm that I am still getting the error message at 25%. I did not see the message "dm-verity error Android system is corrupted"  but yes in Settings/ Software update it still states Couldn't update Verification problem for the Update size of 94.69MB. I hope this helps. Thank you Peter

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Case
2: Seeker

Hi Tash

like everybody else I'm still having the same fail problem. Failing at 25% with error message. Verification fail.

 

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Mark
Moderator

I'm sorry to see you're still unable to update your phones. If you can pop us an image/screenshot of your handset with the error message, this will help us provide a full update to the team helping us with this.

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Jcrouchrr
2: Seeker
  • Hi. See attached. Screenshot_20210120-183208.png

    Screenshot_20210120-183226.png

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Tash
Moderator

Thanks @Jcrouchrr - I've passed these over to the team investigating.

I'll continue to keep you all updated here 👍

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Peterpoos
4: Newbie

I have just checked the error message on my phone and it states the Update size is 94.69 MB !

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Case
2: Seeker

can confirm the update size is 94.69. Jcouchrr has sent a screen shot from last years download problem.

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Jcrouchrr
2: Seeker

Well that's the one my phone is trying to install!  Screenshot taken just before I posted them.

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Evie
Moderator

Hi all! We're still investigating this with back office and we'll keep you updated on this thread.

Tash has sent a few private messages to those who we requested some details from to help us with resolving this, so rest assured we're still working hard on a fix. Thank you for your ongoing patience with us 😊

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Peterpoos
4: Newbie

Thank you so much Evie for the update. From my point of view, it's fine. It's not as if we cannot use our mobile phones. I am hoping that the experience learnt from the last two problem updates will be beneficial for future updates.

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