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I think it's the same update, and it never worked, but appeared to go away as I wasn't reminded constantly, but this week it started again. The same problem, file size, and failure point.
Thanks for updating us @GazHo 👍 As @tash advised, we're looking into this and will provide an update here as soon as we have one.
In the meantime, if you could let us know what happens when the installation fails, this will help. Do you receive an error message? If so, what?
No change! Gets to 25% and then the error message. When the phone then restarts there is a message "dm-verity error Android system is corrupted"
Hi Tash. Thanks for your help as always, but no, did not work, failed again at 25 per cent.
Back at Software Update in Settings it says Verification Error. It has always said this but not sure anyone has mentioned previously, so hope this helps. Keep trying!
Hi Tash. I can also confirm that I am still getting the error message at 25%. I did not see the message "dm-verity error Android system is corrupted" but yes in Settings/ Software update it still states Couldn't update Verification problem for the Update size of 94.69MB. I hope this helps. Thank you Peter
Hi all! We're still investigating this with back office and we'll keep you updated on this thread.
Tash has sent a few private messages to those who we requested some details from to help us with resolving this, so rest assured we're still working hard on a fix. Thank you for your ongoing patience with us 😊
Thank you so much Evie for the update. From my point of view, it's fine. It's not as if we cannot use our mobile phones. I am hoping that the experience learnt from the last two problem updates will be beneficial for future updates.