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Things have gone very quite regarding this thread and this update. I am still receiving a notification about couldn't update. Any updated news on this ongoing situation would be most appreciated.
Hey there guys! Thank you for your ongoing patience with us.
We're still investigating this, we've chased up with our contact today who was out of the office for several months. @Case has been helpful in our findings and we've reached out to them again via email as the manufacturer has requested further details.
Hi everyone, I wanted to post a quick update to let you know I'm still chasing this for you.
@Peterpoos As our manufacturer has requested for further details, I've reached out to you via your registered Community email address. Please reply back to this when convenient - if this is something you're unable to carry out for us please let me know and I'll arrange something else 🙂
Once I have any further news relating to this, I'll add this to the thread here.
Any progress with this? I'm now having issues connecting my phone to the internet and wonder if this system update failure is becoming more of a problem!
The last contact I had was with Tash on the 23rd July 2021. This was via private email rather than through the Community Forum. Copy of her reply was as follows " RE: Log Request for Vodafone Smart N10 VFD630" "
Thanks for sending the log over to me Peter!
I’ve passed this onto my contact today. One of my colleagues Mark will be monitoring for updates moving forward as I’ll be moving to a new role after today! He’ll be in touch as soon as we have any news either via email or on the Community thread.
Thanks for your help,
Vodafone UK Community
The day before Tash sent me this reply after I had supplied her with the log file she requested. QUOTE "
Thanks so much for the update Peter!
It may be that the Modem log completed more quickly that the other selected logs. I’m sorry about the time it’s taken to record the files for you, I had no idea it could take that amount of time!
If you’d like, you can send over the recordings you have at the moment by attaching this to your reply, and I’ll forward this to our manufacturer so they can analyse the logs we have so far. If they request for the full logs we can get back to you to let you know 😊
I have heard nothing from Mark or Natasha since these two replies from Tash. Rather disappointed that nobody has kept us updated on the problems with this update.
I'm sorry I've not been in touch @Peterpoos, I've reached out to my contact in terminals on a number of occasions and he's advised he has not had any update from the manufacturer since we provided the logs. He has chased and is awaiting further information, I'll update you once I know more.
As soon as we've got a solution to this issue, I'll post as much information as we can on here too @GazHo, apologies for the delay in getting this resolved.