eSim to new phone if current phone lost

[chattyboxy]

Hey, I have an eSim set up on my Google Pixel 7a. I was just wondering, if I ever were to lose my phone, or if my phone broke, and I wasn't able to use the "transfer eSim between two phones" feature - what would be the course of action to cancel the old eSim, and get a new QR code to add the eSim to a brand new phone? As I don't find any explanation about this in the support docs, and I can't find any option to "generate new eSim QR" from the account menu?

Would I just scan the same QR code from my initial set-up, on the new phone?

Thank you!

[Gemma · Accepted solution]

Hi @chattyboxy  - if you lost the device that was using an eSIM, we'd need to send a physical SIM out to you. Once that's then registered and active, you'd then be able to swap back to an eSIM through your online account. 

[chattyboxy]

Thank you!

[bodhidg1983]

Hello! Following up on this question - what happens if I am outside the UK and my phone is lost or broken?

[Gemma]

You're welcome @chattyboxy  😊