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08-04-2024 08:02 PM
Hey, I have an eSim set up on my Google Pixel 7a. I was just wondering, if I ever were to lose my phone, or if my phone broke, and I wasn't able to use the "transfer eSim between two phones" feature - what would be the course of action to cancel the old eSim, and get a new QR code to add the eSim to a brand new phone? As I don't find any explanation about this in the support docs, and I can't find any option to "generate new eSim QR" from the account menu?
Would I just scan the same QR code from my initial set-up, on the new phone?
Thank you!
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09-04-2024 01:08 PM
Hi @chattyboxy - if you lost the device that was using an eSIM, we'd need to send a physical SIM out to you. Once that's then registered and active, you'd then be able to swap back to an eSIM through your online account.
09-04-2024 01:08 PM
Hi @chattyboxy - if you lost the device that was using an eSIM, we'd need to send a physical SIM out to you. Once that's then registered and active, you'd then be able to swap back to an eSIM through your online account.
09-04-2024 02:20 PM
Thank you!
09-04-2024 02:47 PM
You're welcome @chattyboxy 😊