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Android

Vodafone Smart N10 VFD630

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Peterpoos
4: Newbie

I am also dealing with the admin team via private messages.I have just sent the IMEI to them in letter format,rather than a screenshot image or in number format.

 

Peter

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bramwel_l
2: Seeker

Dear Admins - please could you contact me too? I am having exactly the same problem (same 90.51MB download, same fail at 25%) Best regards, Luke

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Peterpoos
4: Newbie

The latest update from my end. The admin team sent me a private message a couple of weeks ago,in hope that the problem had now been resolved.After following their instructions, I am sorry to say the situation was still the same. I sent the following reply back to the admin team QUOTE " Thank you once again for your message. I am sorry to say,there is no change. The same details as before keep appearing i.e. Verification problem,,,Size of update and the % completed etc. Regards Peter END QUOTE. This reply back was sent on the 4th August 2020.Still waiting to hear back from them.

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GazHo
3: Seeker

I've just tried to update again ... and it worked. Same on my wife's phone. It was a bit slow and took ten minutes to do but all good. I know Admins have been working behind the scenes and it seems they've done the trick. Thanks to all concerned.

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Peterpoos
4: Newbie

Thank you so much GazHo for your recent post. I can now also confirm that the update has gone through,without any trouble.Yes,it took about 10 mins.What a relief to see the % figure go higher and higher 🙂 . Thank you also if you have contributed your comments and suggestions to this thread.

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Jcrouchrr
2: Seeker

The update reappeared on my phone this morning and failed at 25% again 😢

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Case
2: Seeker

I have just tried to download the update again and have the same failure.

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phil94thomson94
2: Seeker

Mine's failed too.

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Tash
Moderator

@Jcrouchrr @Case @phil94thomson94 Hi, I'm sorry to hear the recent update hasn't worked for you all! Is this still the case after restarting your phone and completing a manual roam?

(To do the manual roam, please connect to a non-Vodafone network and allow this to fail, before switching back to us again - you can find the settings to do this in our Device Guides when searching 'Select network').

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phil94thomson94
2: Seeker

Still fails.

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Josh
Moderator

@phil94thomson94 What phone software version are you currently running? 

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phil94thomson94
2: Seeker

Android version 9.

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Tash
Moderator

Thanks @phil94thomson94 - we've raised this back to the team that implemented the changes to find out what we can try to get this updated for you.

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bipperty
2: Seeker

Any update? I'm still getting the same error message as reported by others.

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MarkD
Moderator

Hi @bipperty, what software version are you currently running on your phone & how much of the update completes before it fails? 

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bipperty
2: Seeker

Android 9.

V01.11316.VF.20-[Pie-9]-01

Stops at 25%

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Josh
Moderator

@bipperty Are you running the update via the phone itself, or are you doing the update whilst connected to a Laptop/PC? 

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bipperty
2: Seeker

On the phone itself.

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Josh
Moderator

@bipperty Have you or are you able to, try and update the software via a laptop/PC? i.e. connect via USB and run the update through windows

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Jcrouchrr
2: Seeker
I assume this is a further update as I have the problem again. 
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