Vodafone Smart N10 VFD630

[Peterpoos]

I have been receiving a notification,stating " Couldn't install system update " Tap to learn more.The next screen states " Couldn't update. Verification problem. Good news ! There is an important software update available.Please install for enhanced security. Update size : 90.51 MB  Try again. Once the download has completed,the above message appears again along with the Restart now message.Upon hitting Restart now,the install gets to 25:% then a error! message appears. The same messages and outcome keeps repeating.

Any help in resolving this problem,would very much be appreciated.

Thank you.

[bramwel_l]

Dear Admins - please could you contact me too? I am having exactly the same problem (same 90.51MB download, same fail at 25%) Best regards, Luke

[Peterpoos]

The latest update from my end. The admin team sent me a private message a couple of weeks ago,in hope that the problem had now been resolved.After following their instructions, I am sorry to say the situation was still the same. I sent the following reply back to the admin team QUOTE " Thank you once again for your message. I am sorry to say,there is no change. The same details as before keep appearing i.e. Verification problem,,,Size of update and the % completed etc. Regards Peter END QUOTE. This reply back was sent on the 4th August 2020.Still waiting to hear back from them.

[GazHo · Accepted solution]

I've just tried to update again ... and it worked. Same on my wife's phone. It was a bit slow and took ten minutes to do but all good. I know Admins have been working behind the scenes and it seems they've done the trick. Thanks to all concerned.

[Peterpoos]

Thank you so much GazHo for your recent post. I can now also confirm that the update has gone through,without any trouble.Yes,it took about 10 mins.What a relief to see the % figure go higher and higher 🙂 . Thank you also if you have contributed your comments and suggestions to this thread.

[Jcrouchrr]

The update reappeared on my phone this morning and failed at 25% again 😢

[Case]

I have just tried to download the update again and have the same failure.

[phil94thomson94]

Mine's failed too.

[Tash]

@Jcrouchrr @Case @phil94thomson94 Hi, I'm sorry to hear the recent update hasn't worked for you all! Is this still the case after restarting your phone and completing a manual roam?

(To do the manual roam, please connect to a non-Vodafone network and allow this to fail, before switching back to us again - you can find the settings to do this in our Device Guides when searching 'Select network').

[phil94thomson94]

Still fails.

[Josh]

@phil94thomson94 What phone software version are you currently running?