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eSim to new phone if current phone lost

chattyboxy
2: Seeker
2: Seeker

Hey, I have an eSim set up on my Google Pixel 7a. I was just wondering, if I ever were to lose my phone, or if my phone broke, and I wasn't able to use the "transfer eSim between two phones" feature - what would be the course of action to cancel the old eSim, and get a new QR code to add the eSim to a brand new phone? As I don't find any explanation about this in the support docs, and I can't find any option to "generate new eSim QR" from the account menu?

Would I just scan the same QR code from my initial set-up, on the new phone?

Thank you!

1 ACCEPTED SOLUTION

Gemma
Community Manager
Community Manager

Hi @chattyboxy  - if you lost the device that was using an eSIM, we'd need to send a physical SIM out to you. Once that's then registered and active, you'd then be able to swap back to an eSIM through your online account. 

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4 REPLIES 4

Gemma
Community Manager
Community Manager

Hi @chattyboxy  - if you lost the device that was using an eSIM, we'd need to send a physical SIM out to you. Once that's then registered and active, you'd then be able to swap back to an eSIM through your online account. 

Thank you!

Hello! Following up on this question - what happens if I am outside the UK and my phone is lost or broken?

Gemma
Community Manager
Community Manager

You're welcome @chattyboxy  😊