no wifi calling or android updates after repair

[andytown]

Hi,

Sony XZ3 repaired under warranty recently. Came back with Android 9 on despite being sent off with Android 10 on it. Won't find any updates either. Security updates are from 2018!

More immediately annoying is that the Wifi Calling option has disappeared.  Wifi calling is enabled on my account, but it is simply not showing up as an option in the Settings menu for Calls.

Can anyone advise what to do? Have Sony not set it up as a 'Vodafone' model or something?

[BandOfBrothers]

Hi @andytown 

Usually they flash the firmware which shouldn't regress the current firmware on the phone ! Can't explain why.

In regards to Calling Over Wi-Fi this is what I'm aware of and I apologise if you've already carried this out.

Ask the agent to force the phone via sending an OTA configuration update that should provision your phone for Calling Over WiFi.

"Register for Vodafone Wi-Fi Calling
Text the word CALLING to 97888
This is a free text which will add the service to your account
You should receive the following confirmation text:
Thanks. We’ll add Wi-Fi Calling to your account in the next 24 hours and will let you know when you’re all set up.
Once you receive the confirmation text, switch on Wi-Fi Calling in your settings
Go to Settings, scroll down and choose the Application icon
Choose Phone and scroll down until you see Wi-Fi Calling – select the box beside this option
A pop-up will appear asking you to confirm if you want to enable Wi-Fi Calling – tap OK"