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Android

wi-fi calling: continuous notifications it's available - how to stop it?

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14: Advanced member

I have an unlocked P30 Pro with a BT Mobile SIM in it and a Vodafone SIM. The BT one works as expected for Wifi calling, no notification, just change of carrier name, whereas Vodafone still does the constant notifications.

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2: Seeker

@chistery wrote:

....The BT one works as expected for Wifi calling, no notification, just change of carrier name, whereas Vodafone still does the constant notifications.


Which is why I'm never having a Vodafone contract again. Barely acknowledging the problem let alone fixing it. 

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14: Advanced member

Vodafone have said it's how it's meant to work! Useless response from them.

Luckily I live in an area where there's good signal and wifi calling rarely kicks in. I was at a Heathrow airport hotel last week and my phone went notification crazy! I couldn't put up with that all the time.

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4: Newbie

The annoying thing is, it's only with this generation of Huawei phones that you have this problem.

I stuck the Voda SIM in an unlocked Samsung S7 Edge and Wi-Fi calling worked exactly as it should.

If you factory reset the P20 Pro and put another operator's SIM in it, it works as it should.

If you factory reset the P20 Pro and put a Vodafone SIM in it, it starts by downloading some Vodafone-specific bloatware and Wi-Fi calling is problematic. Conclusion: it's the Vodafone-specific bloatware that is causing the issue.

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14: Advanced member

Yes, it's only Vodafone, all other networks work the same way that wifi calling works on any ather phone.

Vodafone tech support just have no interest in resolving it.

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2: Seeker

My Samsung A40 has the same problem too.

 

Thing is this is a Vodafone forum and there is nothing but silence from them. 

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Moderator

Hi everyone, apologies that there hasn't been an update on the thread here. 

I was last advised by our dedicated team that the notifications would be different from other network providers as rather than allowing calls when mobile network is still available (WiFi Preferred), we'll keep the call over our network while mobile signal is available (Cellular Preferred). 

Huawei's last feedback to date was that the way their notifications work is that this is by design. We're continuing to chase this up with them for an update or any kind of resolution. Once I hear anything back, I'll post it to the thread here.

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4: Newbie

Natasha, two things come straight to mind.

Firstly, Android was made customisable to hell and back because it is the belief of the development team that the end user should decide what normal behaviour is. Not a network operator or a phone manufacturer, the end user.

Secondly, the fact remains that a Huawei phone with the Vodafone additions to the firmware is ignoring the settings provided by the end user. Android gives you the ability to choose exactly what audio notification you want to hear when Wi-Fi calling becomes available. This series of Huawei phones when running with a Vodafone SIM ignores this setting and plays back the system default sound. This is a bug, pure and simple. There's no other way to put it. It isn't someone deciding exactly what the norm should be, it's a bug. You tell your Android phone to produce a specific sound when Wi-Fi calling becomes available and the phone ignores that choice you make. It is a BUG. It's a bug in the Vodafone-specific part of the phone's firmware that was brought to the attention of Vodafone over a year ago and hasn't even been recognised as such, let alone fixed.

If it is the intended behaviour that a notification is given every time the phone switches from cellular to Wi-Fi then so be it. That is not the basis for the complaint here. What is the basis for the complaint is the fact that it can't be silenced because of the bug.

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1: Seeker

Have you chased this? I'd never have switched to Vodafone had I know the contract would break my phone. I believe this is grounds for leaving the contract early as you list it as a sim only with no caveats that it can't be used on Huawei phones, everytime I touch my phone or the screen lights up it does a notification sound, I can only use it on silent. This is a major issue I've not had on any other network, I have a Mate 20 Pro. Please escalate this to someone senior.

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4: Newbie

Hi there.

The community has done nothing but chase it for the past 18 months. Vodafone have replied saying basically, "That's how it's supposed to work."

Vodafone will not fix this, that much is obvious now. If you want to terminate the contract early then you will probably have to undertake legal action because they will not agree that the behaviour is incorrect and they will not consider that they are at fault despite all the evidence that flies in the face of their opinion.

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4: Newbie

Yeah this is really crap. I could really really do with using WiFi calling whilst working from home but the notification Bug drives me crazy.

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17: Community Champion

FWIW, I have a Sony L3 and wifi calling simply appears in the system area at the top right of the screen.  There's no separate notification.   The issue would appear to be the way in which the manufacturer version of Android interacts with the Vodafone SIM.

There has been a similar issue with Bluetooth in some cars, where you get a SIM insertion message every time it disconnects.

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4: Newbie

It is indeed a bug that only appears when using a Vodafone SIM.

It wouldn't be that annoying if there was a way to silence the notifications but, because of another bug, that is not possible. Android lets you choose which notification tone to play back when this specific notification occurs. You can set it to whatever you want but the phone ignores your setting and plays back the system default notification tone regardless of your selection, even if you select "None."

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4: Newbie

I still haven't had a single notification on my Mate 20 Pro since Oct 2019 despite having Wifi calling turned on (i can see the notification in the status bar) and through several phone firmware updates including to EMUI 10 since I did this:

 

https://forum.vodafone.co.uk/t5/Android/wi-fi-calling-continuous-notifications-it-s-available-how-to...

 

Prior to this, I was getting the annoying notifications every few minutes.

 

My phone was bought unlocked/sim free and doesn't seem to have any vodafone specific software other than the My Vodafone app which I installed from the Play Store. If you've already tried the above then maybe flashing a non-vodafone firmware for the phone might fix it?

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4: Newbie

I have just upgraded to an S20 and have this issue. 

 

Interestingly I've had a struggle to get WiFi calling working on one that phone which is one of two identical S20's on my account. Yesterday a Vodafone tech finally (after 3 hours on the phone over several days) resolved the WiFi calling issue but now I get the repeated notifications.   However the other S20 with the same firmware/software versions that worked with WiFi calling without issue has not had any such notifications so this seems very likely to be a Vodafone problem.

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3: Seeker

Hi - I'd really love to know how you managed to get the Wi-fi calling working on the S20.

I've upgraded through Carphone Warehouse and I live somewhere with no service - this isn't a problem as I just use the wi-fi at home (hence why wi-fi calling is so important to me!).

I've spent a couple of hours on the phone to tech support and it's still not working. At first, I didn't have the wi-fi calling option at all in any of the three places it was supposed to be (in settings under 'connections', on the settings menu of the dialler and also on the quick settings). Now, it appears on the quick settings and dialler settings but it is not appearing under 'connections' in the main settings.

Anyway - with the options I have toggled 'on', it's still not working.

Vodafone's website says the S20 is not on the list of supported handsets. Carphone Warehouse are not letting me return my phone because I did an early upgrade (2 days early!!) so I'm in a now stuck with a phone that doesn't work where I am currently spending ALL my time! Any advice appreciated! 

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2: Seeker

Vodafone's approach to WiFi calling is terrible as they seems to think their coverage means it's unnecessary. I  too live somewhere with no mobile signal. 

 

I had a Nokia and went through the same hassle as you and was simply told it wasn't supported. The fact that an S20, a premium phone, is also not listed is crazy. 

 

Although too late for you my advice is to use EE as you network supplier

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2: Seeker

I've just managed to silence the notification on my P30 PRO
Settings->Apps->Apps

Menu->Show system processes

Phone Services->Notifications->Reminders->

                                Sound->Silent

                               Lock screen notifcations->Do not show

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14: Advanced member

Getting the same notifications on a SIM free Huiawei P40 Pro+

Still no idea why it's only Vodafone that has this issue with Huawei devices.

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