14 days into Vodafone BB and looks like I have no choice but to leave.

[Anonymous]

My connection has been active for 14 days now, sync speeds where they should be for my line: 

• 79997Kbps down
• 19999Kbps up

However, download throughput speeds are terrible and show a connection of around ~63Mb (ocassionally a little higher). Raised this to L1 tech support, who referred to L2 tech support, who said it's operating within normal limits.

My minimum gauranteed speed is 73Mbps and projected 76Mbps. With my previous ISP, my average speeds where ~74Mbps, from day 0.

What's more frustrating is that L1 tech support said that I was welcome to try my own equipment to see how speeds differred, but refused to give me the credentials required to bring up a PPPOE session. In my mind the Vodafone connect router is the weak link here, even the L2 tech agent agreed, but again couldn't provide me with the details to proove this and was more than happy to help get to the right team to cancel my product.

I've also noticed that Vodafone seem to, either on purpose, or through lack of direct peering, limit connections to Netflix. The max speed I can get at any time from Fast.com is 38Mbps. Not sure if this is limited to Netflix or all of Amazon's web infrastructure.

So, like many users on this forum, who've vented frustration with Vodafone's Connect router, I either have to leave after 2 weeks or hound tech support until they give me the credentials to use my own equipment. 

I was really hoping that, given the impressive infrastructure Vodafone aqcuired from C&W, their broadband product would be great, and it probably is, but I'll never know because they let themselves down by providing hardware that isn't capable of ultising the full potential of my line.

[BandOfBrothers]

Hi,

I can understand your frustration with this. 

It does indicate in the Broadband helplinks that in the extreme it can take up to 30 days to properly settle. 

Link > Vodafone-Connect-router/ What-should-I-do-if-I-m-having-problems-with-broadband-connectivity.

At present Vodafone won't publicly release the required settings in order to use a 3rd party router.  

[Carly]

@Anonymous

Did you take a look at the link @BandOfBrothers sent to you?

It may be worth speaking to our Broadband Live Chat team to discuss the issues you're facing, they may be able to help.

[Anonymous]

The advice listed on this page isn't overly helpful - nor would I recommend restarting your router, especilly within the DSLAM training period, you're likely to do more damage than good, namely degredation in line speed.

@Carly I've already spoken your second level technical team, who've said there's nothing more that can be done here - my options (as suggested by Vodafone) were a) try my own equipment if I felt that would yeild better results, but they wouldn't give me the PPPoE credentials to be able to do this, so not the most helpful suggestion or b) leave Vodafone.

So which option, as a Vodafone representive should I take?

[joker123]

Same problem here.

I started 10 days ago with a 68Mbit/s speed and now it is just 56Mbit/s.

[ChazzD]

@Anonymous

I'd advise to continue speaking with our Broadband team and push to get your PPPoE credentials.

We've seem some instances on the Vodafone Community recently where customers have been provided with the information. 

[lyonsj400]

@ ChazzD,

Does your manager know what you have just said?? You know very well that Vodafone have an absolute hard and fast rule: PPPoE login details will not be given out under any circumstances, but you're advising the guy to keep pushing for his details? How unprofessional is that? You enjoy wasting people's time?