2nd hand sure signal

[jaggeroooh]

Hi. Just bought a second hand sure signal. I'm trying to register it online buy when i try and add my number I get the following error message 'sorry there seems to be a problem. Were trying hard to fix the issue so please try again later 500, 1013'. Been trying all day, no change. Live chat we're completely useless, said it was because they were updating logon page? SN is 42144404342.

[BandOfBrothers]

Has the original owner De Registered themselves from the Sure Signal Device which they would need to do before you can register yourself to it. 

[jaggeroooh]

I'm not actually sure, I'll check with them.

[BandOfBrothers]

Ok.

If they haven't and no longer have a Vodafone Account they'll need to speak to Customer services via phone or Live Chat to still De Register. 

If they have De Registered then you may also need to liaise with Customer services if yiur still having issues. 

Some help links and FAQs. 



https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

FAQs : https://support.vodafone.co.uk/Network-and-coverage/-Signal/

[jaggeroooh]

Have checked with the seller. He's going to seek to deregister it and will take it from there. I take it that once it's de-registered I'll stop getting the error message when i try and re-register?

I'm slightly confused by the error message as this doesn't mention anything about it being already registered its just a generic error message, not an awful lot of help.

[BandOfBrothers]

Yes once the original owner has de registered you'll be able to then set up and register to it yourself. 

Im not sure about the message but I assume it's connected to the security of the device and maybe not too explicit and overly helpful to the issue just incase the 'new owner' shouldn't be the new owner !