3 Formal Complaints and No Response

[Adon]

I've made 3 formal complaints with no response, due to the continued errors with my invoces and wrong amounts being taken.

Everybody has been quick to pass to pillar to post rather than resolve the issue.

Can anybody help here?!

[BandOfBrothers]

Hi

In which format did you make the complaints may I ask ie by phone, live chat or the online form ?

The Vodafone Community Forum is owned and monitored by Vodafone U.K. There is members of the Vodafone Team here who are available to respond and Help where they can. They are easily identifiable as they have the Official Vodafone logo next to their name. All posts are read by them.

I'm sure they will be in touch as soon as possible. 

[Adon]

I raised it through the online form.

I've tweeted, called and had direct conversations and got nowhere.

I'm sure they will be in touch soon, just a long time out of SLA... 

[Colleen]

@Adon We're sorry for the delay in getting back to you. If you've raised a complaint through our online form, you'll be contacted as soon as possible. 

If there's anything else we can help with, please let us know.