3G and 3G+

[ninjazxrr]

Hi,
olthough it seems I have a good 3G coverage in my area, I am experiencing alternating
speeds with the 3G connection. The problem becomse visible when loading videos from youtube or similar...
Some periods (2/3 weeks) I can stream videos without interroption and some others I am not able
to due to repeatedly loading.
The signal strength is allways the same (either 3 or 4 bars) and the time I use the connecion
is the same aswell (in the evening after 9pm).
Is there anything I can do to maintain a constant speed???
Thanks

[jdixon85]

Just to save time can you give voda your postcode? Thanks

[ninjazxrr]

Just to save time can you give voda your postcode? Thanks

My post code is N1 8JU

[jdixon85]

Another thing that might help is: when you notice this slowdown does your modem go to standard 3G or does it stay at HSDPA (3G+)?

[ninjazxrr]

Another thing that might help is: when you notice this slowdown does your modem go to standard 3G or does it stay at HSDPA (3G+)?

The modem stays in 3G+ for most of the time... It is very strange because with exact same conditions
(signal, time, location) the modem performs differently; the behaviour remains constant for periods of roughly 2 weeks.. If it was due to other users slowing down network I would presume that each day would be different, but it changes for relatively long periods.
I think that if it continious like this I will request the cancellation of the contract (even though I don't think I will be allowed).
Thanks for your help anyway

[Jenny]

Hi ninjazxrr,

You’re spot on here- it certainly doesn’t sound like the usual congestion issue. I understand from your posts that you can still access the internet, however the problems only arising when streaming video’s, is this correct?

I’ve looked into this for you can see that your local site is currently being worked on which will may be affecting the level of coverage you receive.

How long have you bee experiencing this problem?

I can see from the site history that previously a case was raised for the site around the 19th January and before that the 16th January and then the 10th December. Some of these will be general/routine maintenance (not actual faults) however if work is being done on a site then this may impact the level of coverage you receive.

Looking at this, it would explain why you can be fine for 2-3 weeks and then suddenly have a drop in coverage.

We can’t provide a fault free service 100% of the time and we’re always looking at ways to improve our network.

The great news is that there certainly aren’t any 3G faults with the site at present so I would say that it is the current work being done that is affecting this.

All the best,

Jenny
eForum Team