So my saga like most people on the forum started on the 12th of September, I got up early and rang Vodafone to place pre-order, I waited on the phone for over an hour and a half to then be cut off (should of guessed from this). I re-rang customer help and was able to be put through to someone to place order, order placed for iPhone 6+ gold 64gb FANTASTIC, then wait by about 3pm I hadn't recieved any confirmation so I ring back up and first get told pre-order had messed up then they checked on second system and stated "yep order was all ok" again FANTASTIC.
So I wait .....
I wait till 17th September, I have got nervous by now and checked on web chat to see if order had gone through as no confirmation email, get told doesnt look likely and I should contact 191 or they could re-order then and give me £49 credit as a sorry however stated I should ring to confirm, so I ring up next day to check get passed from pillar to post, eventually get through to someone, he states :
"order has not gone through and Vodafone are aware of these problems and with 30,000 preorders some are bound to fail and have a policy in place that they have set aside some stock in warehouse for this and will ring first thing on 19th and send out a phone for Saturday "
So I wait for the next day and wait and wait, eventually I call, turns out the guy was lying and had fobbed me off and put a note on account saying for me to call back when in stock, so I raise a complaint and get his manager to listen into call, Michelle (his manager) speaks to me and apologises and realises that I am not a liar and that Vodafone are. Anyways I get told that they will place and order to get delivered as soon as back in stock and take my payment for phone.
So I wait ....
I ring back up as still not recieved confirmation email to state order has been placed by now pretty annoyed not just at being lied to but also the general behaviour of Vodafone. I get told the order somehow didn't go through and that they will upgrade me to the 128gb iPhone+ gold as they will place an order straight away for next day.
So I wait.....
5:30pm same day I get a phone call saying they are sorry but order couldn't go through as out of stock and will have to place back order.
So I wait.....
No confirmation email so I ring back they state they are going to wait till order is in stock and then will place order as soon as, I just ask them to place a back order and be done with it (this never happened).
So I wait....
This Friday 10th October I notice the phone is in stock online so I call up at 5pm trying to get through to the stoke call centre to speak to Michelle to place order (as her team had not called me), in the end after trying to get through to Stoke I get passed to a save team in belfast call centre that can place the order with all that has been agreed and put the order through at 6:44pm for next day saturday delievery (even though it is after cut off it got through to warehouse).
So I wait...
Saturday still no email confirmation however contract has been changed I think FANTASTIC I ring up to check it is still on route to get told nope hasnt been picked wont be with me till Monday/Tuesday and to ring back on Monday.
So I wait....
Ring back today! get told order wasn't put through in time and as it is Saturday delivery I now have to wait till next Saturday to get phone! Told nothing they can do and given £20 credit (which I stated I don't want the credit I want the phone). DUE TO THE PATHETIC SYSTEM AT VODAFONE I AM BEING TOLD THEY CAN'T DO ANYTHING! Can someone please override this and get my order sent out for tomorrow or Wednesday.
I STILL HAVE NO ORDER CONFIRMATION EMAIL!!!!!!!!!!!!!!
(many more calls then the story above but couldn't be bothered to write out all lying conversations I have had, in summary I have been promised I would get the phone next day 3 times)
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