main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Archive

£5 bonus credit when topping up £10

3: Seeker
When I ring 2345 it says there is an offer, top up £10 by 12th November and receive £5 bonus credit. I topped up on Monday but haven't received the offer
View more options
2 REPLIES
17: Community Champion

Does the text definitely say credit as this may be virtual credit which wouldn't sometimes show but is used up before your actual credit and lasts normally fkr 30 days (I think)

 

If you speak to Customer services via Live Chat from a computer they will be able to advise. 

 

Or 191 at 25p per call if connected to an agent 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

 

Samsung Gear s3 Frontier Watch.

View more options
Community Champion (Retired)

The full Ts&Cs for Bonus credit are available here, but you would normally receive a confirmatory text saying that it had been applied, or that it will be applied within the next 24 hours.

 

Even then, it can sometimes be hard to see that it has arrived - looking at your online account is usually the best bet, but 2345, option 2, option 1 and again option 1 might give you your current state of play.

View more options