This sequence of events has left me in Europe without any network coverage from Vodafone. A very dangerous situation to be in being that I have had two vehicle breakdowns, which vodafones disgraceful customer service has made dangerous and costly due to complete loss of network coverage.
On multiple occasions the customer service has seemed adequate but has under-delivered and completely mislead me. This is the sequence of events:
Contract: I have an iPhone 7 on a 20gb unlimited minutes and texts with the 4gb of Euro roaming.
Monday: I arrive into France, all working okay. I have broken down.
Tuesday: on the way to getting the vehicle fixed I have come to the end of my roaming data allowance. I speak to Vodafone live chat and ask to be added to the global roaming, I specially send a web link showing what I am asking for and they say that they have added it to the account. So I use the data.
Wednesday: I carry on using my data as Vodafone have said I am in the global roaming. I see that my contract is at around £300 for the month. If added to the global roaming it should not be anymore than around £60.
Thursday: I speak to Vodafone and they say that I cannot have global roaming due to my contract. So they offer to provide me with 30gb of roaming data and credit the account to make up for their mistake. I agree and this was satisfactory. However this was not done. Further subsequent phone calls and live chats later Vodafone tries to up sell me to another contract with the global roaming.
Friday: I have more multiple conversations explains the situation over and over again and the same offer is made but it is not actually carried out.
Saturday: I have 0 network service, no calls, no texts, absolutely nothing. I have broken down and took hours to contact then recovery company as I needed to access a phone line, in a country which I am not familiar and do not speak the language.
People cannot even contact me because I have no service!!!!!!
It seems to me that vodafones customer service will lie, lie and lie and mislead you in order to make you feel happy. This is absolutely disgraceful.
Do Vodafone want to make this situation better?
i am returning to the uk tomorrow. Will I have network coverage? I am only contactable at the moment when using wifi or other people's personal hotspot.
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