Account paid up early in full now Vodafone given me bad credit rating!

[baxterbox]

Please can someone contact me?! I finished my contract 11 months early,paid £198 over the phone,given a payment reference number,assured this was my final payment and my account now closed. I didn't receive confermation  in writing as I requested!

i was then contacted out of the blue by a debt collection company saying I owe Vodafone a payment of £78! I then contacted Vodafone who then insisted I owed a further £78 due to early termination and discounted monthly contract.

Many phone calls later the issue was still not resolved,Vodafone have not answered a recorded delivery letter trying to sort this out.

The debt collection agency told me they would contact Vodafone on my behalf but I have heard nothing from them either.

This has resulted in giving me a bad credit rating which I want resolved.

Can someone from Vodafone help please?

[Sukhi]

@baxterbox

I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

[Anonymous]

Do I not recall reading somewhere here that there was a known problem whereby the acknowledgement/reference number part does not work with certain sorts of email accounts? Or has that been fixed now ?

[baxterbox]

Hi

you have hit the nail on the head there as I sent the form for a fourth time just now using a BT email instead of a Tiscali email as a contact and I have now reviewed a reply!!

So the answer to your question is that it has not been fixed and that was the problem I was having.

I still live in hope that my problem with Vodafone will be sorted.

[Getafix]

This has definitely not been fixed.
My registered email on Forum and Vodafone account doesn't work. I use a secondary email and it works.

I have reported this several times and also mentioned it to Will on the last call I had with him earlier this month.

[Colleen]

@baxterbox @Getafix 

Thanks for letting us know that trying an alternative email address has worked for you.

We'll ensure your comments are fed back regarding this.

[Anonymous]

Thank you all. I'm obviously not quite as senile as I thought ! Perhaps the next time we see this issue we should all remember to advise the OP to try using a different email address if he/she has one.

@Carly and @Colleen. - I'd expect the Tech Team to be telling us about long-standing known faults, not the other way about. 🙂😉

[baxterbox]

I had a lovely lady phone me up today from Vodafone and all is sorted and good.

Thanks for all your help.

[donnyguy]

Glad they've sorted things out for you! 

[Colleen]

@baxterbox That's great to hear, thanks for taking the time to let us know

If you need help with anything in the future, please get in touch.

[Getafix]

That is good news regarding ops issue has been resolved.

However the issue regarding Emails not reaching your inbox is still and issue.