Please can someone contact me?! I finished my contract 11 months early,paid £198 over the phone,given a payment reference number,assured this was my final payment and my account now closed. I didn't receive confermation in writing as I requested!
i was then contacted out of the blue by a debt collection company saying I owe Vodafone a payment of £78! I then contacted Vodafone who then insisted I owed a further £78 due to early termination and discounted monthly contract.
Many phone calls later the issue was still not resolved,Vodafone have not answered a recorded delivery letter trying to sort this out.
The debt collection agency told me they would contact Vodafone on my behalf but I have heard nothing from them either.
This has resulted in giving me a bad credit rating which I want resolved.
Can someone from Vodafone help please?
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