Adding additional users

[johnandrewriley]

Hi

Trying to add additional users and get the error below repeatedly

Sorry we are not able to process your request because of following errors in your form.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre.

[Retired-Woody]

Hi johnandrewriley,

Firstly I would like to wish you a very warm welcome to the eForum.

Can you please provide us with your Sure Signal serial number, so I can take a closer look into this?

Woody

eForum Team

[dorkingdan]

I'm getting same message - since trying yesterday PM numerous times to add users.

Unit serial number is 21229593922

Any ideas?

[a_ukboy · Accepted solution]

I had this problem too, I solved it by putting in the first name and surname.. I was only putting in a first name and leaving the other box blank, that was giving me the error message

[meb19722]

I am getting the same we are experiencing technical issues when I try and manage my sure signal - Its really important that I get a new phone number added as we have no voda signal in our house.

my sure signal serial is 40112312133

please help

[Retired-Simon]

Hi meb19722

I can see that you've also posted on this thread here. To keep the query in one place and as your other post contains more information we'll answer the post there.

Thanks

Simon

[M-J]

I cannot add a user to my sure signal...keeps saying there is an an error try later.

[Retired-Sarah]

Hi @M-J 

Welcome to the eForum.

For help getting this resolved, take a look at our adding/removing user help guide.

Our Live help team can also help with this.

Thanks,

Sarah