VSS Issue v3

[rickyash]

Hi Have a new VSS today and its been plugged in for 3hrs now and still not setup: see my tracert below :

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 4 ms 21 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 56 ms 35 ms 38 ms 02780898.bb.sky.com [2.120.8.152]
4 36 ms 45 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
5 32 ms 38 ms 39 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.

Any thoughts ?

[rickyash]

Oh my serial Number is 42144722453

My Internert connection is over 10mbs 

[rickyash]

My my IP at the moment is 151.224.88.236 (Sky)

[rickyash]

Any one have any ideas ?

[Retired-Laura]

Hi @rickyash

Has this now started working now?

I can see this has made connection to the Vodafone network on 15 January at 12.27 am.

If you’re still having issues, please take a look out Sure Signal trouble shooter.

Cheers,

Laura