Additional charge on my bill

[MhairiSwinton]

I recently bought a Vodafone contract. I've just gone into my bill and noticed that it's £78. This is my first payment however when I bought the contract the monthly charge was suppose to be £38. I noticed that I had been charged for something called MPS line rental. I was wondering what this is and why I've been charged for this as this has just doubled my payment was not expecting the bill to be this high! Will I be charged for this every month or is it just a one time thing? As I am not willing to fork out £78 every month as that is beyond ridiculous. I was also not made aware of this MPS line rental charge why was this? And why is it so high? My bill is double the price of what I expected it to be! I'm so unhappy with Vodafone and completely regret coming back to this company! What a scam 

[BandOfBrothers]

Hi @MhairiSwinton

This info may help. If not then ring 191 or use Live Chat and they'll access your account and advise. 

From When-will-I-get-my-first-bill-and-how-much-will-it-be.

" Your first bill is usually produced within 2-10 days of you joining us. It will cover the charge for your plan for the first few days  while we set up your account, plus a month in advance."

[AnnS]

Hi @MhairiSwinton

It's pro rata charges, just for the first month, your following months bill will be for the agreed amount.

I notice you have also asked this question on the thread below.

https://forum.vodafone.co.uk/t5/Pay-monthly/MPs-line-rental-charge/td-p/2564009

[Getafix]

Your first bill will be between your Monthly Tariff and less than double that amount.

So if you are saying that it is £78, then either you have some other Extra Charge, like Handset Charge, delivery etc.

Or you have a discount, which is applied from the next Billing Cycle.

If it is neither of this, then if you can post a copy of your billl hiding all personal details, then I or someone can confirm how the charge is made up.

[daveshingles]

Hi ,

The same has happened to me!

its wrong what Vodafone are doing , I have been with Vodafone for a long time and up until now I was very happy with the service. I always got a good deal with upgrades and after sales service.

Apparently this is explained in the terms and conditions ( that goes on and on ).

i have spoken to customer service today after putting in a complaint and got a refund !

You need to do the same and let them know how you feel.

I have asked to speak to the managing director of Vodafone and find out whose stupid idea this was!

Its  a money making scam to make more money for a company that doesn’t need too.

A company that needs to be customer friendly and at the moment it’s not this one.