Advice please to configure new Sure Signal device

[rick281]

Good morning,

I have not been able to get a VSS to work since buying one 7 days ago. After registering it and speaking to support on the phone for 2 days it was deemed faulty and replced by the local shop. The replacement device was then registered and I am still having the same problem 5 days later.

It is the latest device as seen here, http://www.vodafone.co.uk/business/products-and-services/mobile-communication/mobile-voice-and-cover...

The device is flashing the red power light and the service light is permanently orange. I have seen the white internet light illuminated once for less than 10 seconds since plugging it in.

I have followed these instuctions,

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/New-Sure-Signal-Steady-Power-Light-Only/td-p/679...

without success.

I have had to return the MTU settings back to 1442 from 1500 because at 1500 we are not able to access web pages with log in details such as ebay or bt yahoo.

My router, a Vigor 2600V has assigned an IP address to the VSS and I have set the Port Forwarding.

I have not set the Destination IP Address's as I am unable to find out how to do it.

The sequence of lights do not take place when trying to do a re-set of the VSS device.

The serial number of the VSS is 40123636595

My router has never caused me a moments problem in 6 years and it runs two wired PCs and a VOIP phone.

I have spent most of the past week trying to resolve this and need some help please.

None of these possible problems were mentioned when buying the device. It should be Plug and Play.

Rick.

[allegoricus]

Hi Rick,

Yes, it's supposed to be plug 'n play but sometimes it need a bit of fettling to get it into action.

Unfortunately the effect of changes takes time to show itself so it can be a frustrating business at times.

When the Vodaafone tech guys pick up your message you'll be asked to do the following, so you may as well get on and do these while you're waiting:

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

• On a PC:
• Click on Start and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177 press Enter
• Paste the output of this command into your reply.

Also post the serial number of your VSS.

Regards,

Peter

[rick281]

Hi Peter, Thank you for your suggestions.

This morning after having the Sure Signal device plugged in for 5 days showing the yellow problem light and refusing to work, it suddenly showed a flashing white internet light for half an hour while it downloaded something and then burst into life.

It has now been fine for 10 hours. Here's hoping that it stays that way.

Regards,

Rick.

[letsgotothepub]

Hi,

i am having the same problem with my VSS can vodafone please tell me if anything was done on there end to make this one work?

Regards

Eric

[Ben_H]

Hi folks,

Rick - I'm glad to hear your Sure Signal has now synchronised and you're up and running!

Eric - Could you provide the details we need by following Peter's post here? We'll be happy to investigate once we have more information!

Cheers, Ben

[rick281]

Good morning Tech Team,

The VSS worked correctly for 4days until yesterday when we experienced a 5 minute power cut. When the power resumed the VSS reverted to a flashing red power light and a fixed orange service light for 20 hours until starting to work correctly again.

Can you tech guys please tell me what it is doing for 20 hours and why does it take so long to start working again?

Thank,

Rick.

[Phil]

Hi rick281,

When the power is cut to a Sure Signal for any reason it does need to reconnect back to the network.  In any instance, as when you first purchase the Sure Signal device, this can take up to 24 hours to fully synchronise and complete.

Thanks,

Phil

[rick281]

I understand that it needs to reconnect to the system but why does it take so long?

[RetiredTom]

Hi rick281,

It's just down to how the technology works. Sorry, but there's no other explanation.

Let us know when you're up and running.

Thanks,

Tom

[rick281 · Accepted solution]

Up and running fine.

Thank you.