Advice please to configure new Sure Signal device

[rick281]

Good morning,

I have not been able to get a VSS to work since buying one 7 days ago. After registering it and speaking to support on the phone for 2 days it was deemed faulty and replced by the local shop. The replacement device was then registered and I am still having the same problem 5 days later.

It is the latest device as seen here, http://www.vodafone.co.uk/business/products-and-services/mobile-communication/mobile-voice-and-cover...

The device is flashing the red power light and the service light is permanently orange. I have seen the white internet light illuminated once for less than 10 seconds since plugging it in.

I have followed these instuctions,

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/New-Sure-Signal-Steady-Power-Light-Only/td-p/679...

without success.

I have had to return the MTU settings back to 1442 from 1500 because at 1500 we are not able to access web pages with log in details such as ebay or bt yahoo.

My router, a Vigor 2600V has assigned an IP address to the VSS and I have set the Port Forwarding.

I have not set the Destination IP Address's as I am unable to find out how to do it.

The sequence of lights do not take place when trying to do a re-set of the VSS device.

The serial number of the VSS is 40123636595

My router has never caused me a moments problem in 6 years and it runs two wired PCs and a VOIP phone.

I have spent most of the past week trying to resolve this and need some help please.

None of these possible problems were mentioned when buying the device. It should be Plug and Play.

Rick.

[Retired-Andy]

Hi rick,

Thanks for the update, it's good to know your device is now working.

If you do have any further questions, you know where we are.

Thanks

Andrew