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Solution

All sorts of different Error messages

KathrynD
4: Newbie

This morning the Orange Intenet light was flashing.  I have carried out the following tests:

 

Reset the router (BTHomehub4)

Rest the Suresignal 3 about 10 times

Carried the tests reommended

Ping 31ms
8.82 Mbps
0.91 Mbps
 
86.152.134.105
 
Traceroute
 

traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  4.868 ms  2.606 ms  2.620 ms

 2  217.32.141.149 (217.32.141.149)  21.178 ms  22.157 ms  21.556 ms

 3  217.32.141.206 (217.32.141.206)  20.915 ms  24.246 ms  21.135 ms

 4  212.140.235.82 (212.140.235.82)  25.107 ms  26.876 ms  24.107 ms

 5  31.55.164.243 (31.55.164.243)  24.890 ms  25.094 ms  25.061 ms

 6  31.55.164.109 (31.55.164.109)  25.609 ms  24.904 ms  25.308 ms

 7  acc2-10gige-0-2-0-5.bm.21cn-ipp.bt.net (109.159.248.234)  25.084 ms

    acc2-10gige-0-5-0-4.bm.21cn-ipp.bt.net (109.159.248.224)  24.600 ms

    acc2-10gige-0-3-0-5.bm.21cn-ipp.bt.net (109.159.248.244)  24.462 ms

 8  109.159.248.140 (109.159.248.140)  36.468 ms

 

and still it will not work.

 

I either get the First light being a solid (or flashing orange) or the Internet light flashing Orange.  When it works it is great but when it goes wrong it is so frustrating.  I have checked that the Sure Signal is registered and it appears that it is according to My Vodafone.  I have no signal without the Suresignal where I am.  Please I need help urgently.  It has run for 4 months without any issues until now.

3 REPLIES 3

pc99pc
2: Seeker
2: Seeker

suspect you are a victim of a service drop out affecting some of us - see other posts.

 

 I have two SureSignals and a similar EE box

 

Both suresignals have the same down status whereas EE box and all other internet services are fine

 

QED:  Vodafone server problem, not the SS 

Thank you so much. Been out to a funeral and came and it's all working. Thanks again.

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi KathrynD,

 

My apologies if you were saw a short outage on your Sure Signal. We managed to get to the bottom of an issue quite quickly yesterday, and fix it for those affected.

 

If you need help with anything else, please don't hesitate to let us know.

 

Many thanks, Ben