Alleged default

[Smayne]

After looking at my credit report today I noticed a default dated July 2014, I haven't had an account with Vodafone for well over 6 years. I just Spoke to Vodafone after waiting in a queue for over 20 minutes and then trying to explain the situation for another 10 minutes only to be told that the credit report agencies were now closed and I would have to go through all this again tomorrow. What a joke. The account is a settled but still a default when there shouldn't be 

[BandOfBrothers]

Hi @Smayne

Yes this will have to go through the relevant department but I’m surprised they are now closed at this time ?

I’d suggest to ring tomorrow in the morning. 

We have a Vodafone Social Media Team here who read al, posts so you could wait until they reach yours.

Here is a Help Thread I put together which also talks about a Notice of Correction. 

Link >> Default-on-your-Credit-File and -How-to-add-a-Notice-of-Correction.

[Smayne]

Thank you

[Gemma]

@Smayne - I’m sorry to hear what’s happened.

One of the credit specialists in my team can help to look into this for you.

Please send us your details by following the instructions in this private message.

[Smayne]

Hi thanks for all your help but I have spoken to Vodafone today and they have agreed to remove the default. Let's just hope they do. Thanks again 

[Gemma]

@Smayne - I’m glad to hear it’s resolved! 

If you do need any further help with this, please follow the steps in the private message. that I sent.