Another SS3 not working with BT HH5

[SubaruWRX2003]

I had a SS2 which worked fine for ages, then stopped working. Did ll the tests and was told try another power supply, no change. I bought a SS3 as I thought the SS2 had given up.

Plugged that in last night, the useless Vodafone website has no way of registering it as the link isn't there and when you think you've found something it takes you off to a YouTube video showing the old page layout and a video of something which is miles out of date.

I call 191 and can't make the guy understand my issues........give up and try live chat. Give the guy old SS2 to de-register and new SS3 S/No to register. He says all done you'll be online soon. Well....surprise surprise it's not. Still sitting there with the red power light solid and the connecting light going on and off. It's plugged in directly to the BT Hub 5 just like the SS2 was.

No email as it says you'll get when registered. I can't check the info online as there is no way of seeing what your SS is set to or adding or changing users.

Looks like I'll have to change network when my contract expires to get a decent signal at home

[SubaruWRX2003]

My SS3 is still not working. It worked for a short while with my Samsung S5 if I turned it off and then on occasionally. Now I've upgraded to a S7 Edge it has never ever worked. Port forwarding done = no change. Getting really fed up with this now !

I have red power led and the next 2 symbols lit up, never ever get the third symbol lit up no matter what I try with my S7 Edge settings.

 S/No.  42152724698

[SubaruWRX2003]

Any chance of an answer Vodafone ?

[Cailen]

If you're now using a new SIM card since upgrading to the new phone, you'll need to de-register then re-register your number from the Sure Signal.

See how to do this from the Vodafone Website.

[SubaruWRX2003]

It is a new SIM as the S5 and S7 Edge are different sizes. I de-registered and re-registered late last night. See what happens this evening as no time before work this morning to check anything.

Why don't Vodafone tell you this either on the website or in store when they sell you your phone upgrade?

[SubaruWRX2003]

We seem to have success !!

All this messing about for a 1 minute job of de-register and re-register.