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Solution

Another VSS1 1, 2 &4 light issue and no 3G and poor signal

IanK
2: Seeker
2: Seeker

‎02-11-2013 10:42 AM

I have searched through the existing topics and tried all the suggestions (reset etc) and still I have the problem which is lights 1, 2 and 4 are all on and solid with a weak signal to all three phones in the house ad no 3G on any of them (although they are all capable of receiving it)

 

Speed Test results Download 3.72Mbps Upload 0.69 Mbps (although when I did this earlier in the week it was about 20% higher)

 

Ping Results Ping 34ms Jitter 3ms

 

IP Address 94.5.243.76

 

Traceroute

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  skyrouter.home (192.168.0.1)  36.883 ms  1.932 ms  1.502 ms

 2  5e05f37e.bb.sky.com (94.5.243.126)  23.688 ms  22.511 ms  22.663 ms

 3  10.245.161.145 (10.245.161.145)  20.061 ms  20.816 ms  20.611 ms

 4  te0-0-0-0.er11.enslo.ov.easynet.net (89.200.135.151)  27.520 ms  28.281 ms  27.168 ms

 5  ae99.edge3.london2.level3.net (212.187.201.57)  26.775 ms  28.301 ms  27.046 ms

 6  ae-0-11.edge4.london2.level3.net (4.69.200.126)  30.994 ms  28.566 ms  33.211 ms

 7  ae-3-3.ebr1.london1.level3.net (4.69.141.189)  27.672 ms  27.367 ms  27.996 ms

 8  ae-41-41.ebr1.london1.level3.net (4.69.167.18)  26.848 ms  28.037 ms  47.145 ms

 9  ae-56-111.csw1.london1.level3.net (4.69.153.114)  26.759 ms  26.825 ms  26.786 ms

10  ae-121-3507.edge4.london1.level3.net (4.69.166.9)  27.619 ms  26.628 ms  60.091 ms

11  195.50.122.66 (195.50.122.66)  45.012 ms  47.087 ms  43.680 ms

12  85.205.116.2 (85.205.116.2)  40.523 ms  40.481 ms  39.937 ms

13  * * *

14  * * *

15  * * *

16  * * *

 

Sure Signal Serial Number *21223489614

 

Any help would be appreciated please.

Cheers

0 Thanks
2 REPLIES 2

Retired-Andy
Moderator (Retired)
Moderator (Retired)

‎04-11-2013 02:33 PM

Hi IanK,

 

Everything is fine with your speed test, ping test and traceroute.

 

Your IP address is on our whitelist so no problems there either.

 

I’ve sent your serial number to our support team asking them to push the latest version of firmware to your device.

 

This will be sent out in the next 24 hours so for the moment, pleasese don’t do any resets or unplug the Sure Signal.

 

Let me know how you go on.

 

Thanks,

 

Andrew

0 Thanks

IanK
2: Seeker
2: Seeker
In response to Retired-Andy

‎04-11-2013 07:20 PM

Thank you, will do - I'm away on business for a few days so will check back in over the weekend but ask thoe left in the house to keep an eye on it (and not turn it off) 🙂

 

Cheers

0 Thanks