Another new suresignal and same issues loosing my faith in vodafone

[michaelsan]

serial 40131961845

netgear dgnd4000 router

bt internet ISP

download speed 6 meg

upload 1meg

ping test

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 4.320 ms 2.178 ms 2.035 ms
2 217.32.147.109 (217.32.147.109) 9.503 ms 12.154 ms 8.387 ms
3 217.32.147.174 (217.32.147.174) 48.649 ms 11.548 ms 8.690 ms
4 212.140.206.82 (212.140.206.82) 12.953 ms 13.803 ms 13.467 ms
5 217.41.169.221 (217.41.169.221) 12.497 ms 13.343 ms 12.866 ms
6 217.41.169.109 (217.41.169.109) 12.744 ms 13.332 ms 13.853 ms
7 109.159.251.237 (109.159.251.237) 14.370 ms
109.159.251.199 (109.159.251.199) 12.426 ms
acc2-10gige-10-3-0.sf.21cn-ipp.bt.net (109.159.251.225) 12.937 ms
8 core2-te0-13-0-2.ealing.ukcore.bt.net (109.159.251.139) 26.421 ms
core2-te-0-4-0-17.ealing.ukcore.bt.net (109.159.251.61) 27.013 ms
core2-te0-0-0-4.ealing.ukcore.bt.net (109.159.251.155) 29.753 ms
9 acc1-10gige-0-5-0-6.l-far.21cn-ipp.bt.net (109.159.254.108) 21.057 ms
peer1-xe9-0-0.telehouse.ukcore.bt.net (109.159.254.120) 100.428 ms 18.935 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 26.750 ms 24.147 ms 26.450 ms
11 85.205.116.6 (85.205.116.6) 24.919 ms 22.816 ms 25.155 ms
12 * *^C

my ip 81.152.144.140

ports forwarded

1	500(TCP)	500
2	8(TCP/UDP)	8
3	50(TCP/UDP)	50
4	123(TCP/UDP)	123
5	1723(TCP/UDP)	1723
6	4500(TCP/UDP)

UDP port 500 forwarded by default

so this is my 3rd suresignal now, getting fed up, not vodafone signal in my property hence the need for suresignal

can anyone help me

[michaelsan]

current light sequence, power light on constant, internet connection light flashing slowly

[michaelsan]

Anything no response

[Retired-Lee]

Hi there michaelsan,

The light sequence indicates the VSS is still setting up.

How long have the lights been like this?

Can I ask which equipment you're using with the VSS?

There's a BT issue we're aware of here.

Cheers,

LeeH

[michaelsan]

as stated netgear dgnd4000

no bt hub, just on bt internet ISP lights have been the same for over 24 hrs

[Retired-James]

Hi michaelsan,

As the same thing is happening with two different Sure Signals it would indicate that there is a problem with it using your broadband connection to authenticate.

We need to give this a go on a non BT broadband connection to see if the same thing happens.

Although you aren’t using a home hub the network routing may still be the same, meaning you may still be affected by the issue mentioned by Lee.

James

[michaelsan]

BT have confirmed no blocking on their side and line all ok, however they did advise that they've recently had an upsurge in calls regarding vodafone suresignals.

As stated other threads this problem started 2 -3 weeks ago, my router is the same and no changes have been made, my previous sure signal had worked fine up to this date. This is obviously a routing issue with either yourselves or BT and the time taking to resolve the problem is a major issue

[Retired-Kay]

Hi michaelsan, 

Could you try your Sure Signal at an alternative location as James mentioned above and let us know what happens? 

Apologies for any inconvenience caused but this will help us identify where the issue lies. 

Thanks, 

Kay

[michaelsan]

hi can you check my ip is not blocked

217.44.254.64

[michaelsan]

completely new router tried, all ports forwarded mtu size changed to 1500

trace route as follows

traceroute to 212.183.133.178 (212.183.133.178), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 0.718 ms 0.533 ms 0.471 ms
2 217.32.147.109 (217.32.147.109) 28.485 ms 27.720 ms 31.757 ms
3 217.32.147.158 (217.32.147.158) 21.449 ms 25.822 ms 10.700 ms
4 212.140.206.98 (212.140.206.98) 14.947 ms 25.875 ms 15.244 ms
5 217.41.169.11 (217.41.169.11) 23.139 ms 30.214 ms 19.183 ms
6 217.41.169.109 (217.41.169.109) 36.143 ms 25.249 ms 36.967 ms
7 109.159.251.209 (109.159.251.209) 26.049 ms
109.159.251.245 (109.159.251.245) 31.947 ms
109.159.251.195 (109.159.251.195) 16.606 ms
8 core2-te0-0-0-7.ealing.ukcore.bt.net (109.159.251.35) 34.459 ms
core1-te-0-0-0-14.ilford.ukcore.bt.net (109.159.251.161) 33.908 ms
core1-te-0-13-0-11.ilford.ukcore.bt.net (109.159.251.63) 34.188 ms
9 peer1-xe3-0-0.telehouse.ukcore.bt.net (109.159.254.215) 41.919 ms
peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211) 29.959 ms 35.546 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 30.840 ms 26.240 ms 37.831 ms
11 85.205.116.10 (85.205.116.10) 36.120 ms 28.028 ms 25.735 ms
12 * * *

again suresignal reset

power light constant, internet light flashing slowly.

after a while power light flashes internet light goes off and 3rd and 4th light on orange, then unit restarts and goes to internet light flashing slowly again

taking my suresignal box to another ISP, surely this is already pointing at an issue with either your routing config or BT's