Bad Customer Service

[Niten_C]

Have had a very bad experience for the past 6 days with Vodafone customer service and my issue is still not resolved. Fed up now. Spoken to more than 15 people on live chat and phone all giving different information and promising things that have not happened. Vodafone love the sentence "wait 24 hours" or "wait 24-48 hours". Looks to me like their service is all scripted. The more this goes on the more people I tell not to join Vodafone. Have also raised many complaints and I doubt they will be looked into as I was told no feedback will be provided and they will be doing an internal investigation. I see Vodafone got fined by ofcom 2 months ago however nothing has changed since.

[johnnyt48]

My Pihone 6 with Vodafone has no service for over 2-3 months

Either states No Service or Searching

I have contacted online several times

Followed all instructions from Vodafone, reset phone as new etc.

I have been asked by online to visit the store

The people in store said that cannot help and blamed apple.

I am paying for a service that Vodafone is not providing. 

Suggested best method is to cancel my direct debit. 

[Alex]

@johnnyt48Please try the steps in our Network Troubleshooting thread.

If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.