Balance/data usage check

[Odin]

Hi all,

I've not been able to check my data/balance usage online for the last few days keep getting "sorry unavailable" message, tried contacting customer services got the same massage” sorry unavailable" anybody else have problems checking there balance etc. I've had this problem in the past but it was put right within a few hours this time it's been going on for days.

[winneog]

The only way you can get this information is if you are on a contract then on your accounts page it tells you the minuts, texts and more inportantly how much of your data pack you have used. Vodafone does not do tha same for Payg so yes if you go over you end up paying more. i have been using the Onavo App on my smart phone, available on the android market free. it seems to do a decent enough job of working out your balance..hope this helps, and hope Vodafone get round to making the system they use to moniter contract data allowences available for us on payg...

[neyo]

Hi,

I'm having a similar issue - when I login there's a 'tile' left 'loading' which I presume would show my usage. This never appears to load for me.

Steve

[Ben_H]

Hi Steve,

Thanks for posting. Is this a feature that's ever worked or has it always been an issue? Also do you know which model and software version you're running? We'll be happy to check your account for you to see what information is missing to cause the balance tile to fail. Simply follow the instructions I've sent to you via Private Message and we'll get in touch. You can find your PM inbox here. 

Cheers, Ben 

[mark_suff]

Hi Dave,
I must have deleted email, as everything was working again, can you send it again. Thanks.
Mark.

[biking-dancer]

I have not been able to check my balance or buy a frredom freebee. Please send me the email you sent forum memebers who contacted you previouisly.

[Sukhi]

Hi Nicolawarner

This thread mentions quite a lot of differnt issues, can you clarify what you're having problems with?

biking-dancer - You can contact the team here :).

Thanks

Sukhi

[MorganWalters]

I am also having this issue, currently using a rolling monthly contract for a 4g dongle, the service still works for my mobile though.

[Retired-Kay]

Hi MorganWalters, 

See here for how to get in touch and we'll look into this for you. 

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks, 

Kay

[perdotempo]

I'm having the same problem. I've just swichted to vodafone.