Balance/data usage check

[Odin]

Hi all,

I've not been able to check my data/balance usage online for the last few days keep getting "sorry unavailable" message, tried contacting customer services got the same massage” sorry unavailable" anybody else have problems checking there balance etc. I've had this problem in the past but it was put right within a few hours this time it's been going on for days.

[Retired-Lee]

Hi there Boulder,

Could you do me a favour and upgrade your Mobile Broadband software to the full fat version and let me know if you're still having the same problem?

Vodafone Mobile Broadband

Cheers,

Lee

[nuzelek]

Hi, 

Got the same problem. Had my new vodafone account for more than a week now, but never managed to check my balance online

 "Unfortunately this functionality is currently unavailable."

Many thanks in advance for your help.

[nuzelek]

Hi, 

Got the same problem. Had my new vodafone account for more than a week now, but never managed to check my balance online

 "Unfortunately this functionality is currently unavailable."

Many thanks in advance for your help.

[winneog]

Similar problem I am on PAYG on a smart phone with a freedom freeby pack, how do i check how much of my allocated data i have used and how much is remaining. Please dont say log into your account and it tells you becouse it does not it tells me how many minuts and texts ive used but not how much of my internet data ive used. is there a downloadable App so i can moniter my usage or something i need to set up on my account page or is it that you just run out then get charged even more for going over your paid for limit..

[Retired-Wayne]

Hi nuzelek and winneog

I’ll send you both a private message over to you so that we can take a look at this for you.

You can find your PM inbox here

Thanks

Wayne

[winneog]

Sent you the relevent information via e-mail..

[anetica]

Hi,

I and my boyfriend have the smae problem like everybody here. can you send me e-mail on PM. He isnt registred here, what about him? Thakn you

[katyandtam]

Exactly my problem - please help.

[katyandtam]

This is a problem for me too,   please help.   Similar problem I am on PAYG on a smart phone with a freedom freeby pack, how do i check how much of my allocated data i have used and how much is remaining. Please dont say log into your account and it tells you becouse it does not it tells me how many minuts and texts ive used but not how much of my internet data ive used. is there a downloadable App so i can moniter my usage or something i need to set up on my account page or is it that you just run out then get charged even more for going over your paid for limit..

[katyandtam]

This is a problem for me too,   please help.   Similar problem I am on PAYG on a smart phone with a freedom freeby pack, how do i check how much of my allocated data i have used and how much is remaining. Please dont say log into your account and it tells you becouse it does not it tells me how many minuts and texts ive used but not how much of my internet data ive used. is there a downloadable App so i can moniter my usage or something i need to set up on my account page or is it that you just run out then get charged even more for going over your paid for limit..

[Retired-Wayne]

Hi everyone,

Since my last post I have sought clarification on this.

As it stands there is no current way to check you remaining data on pay as you go. This is something that we are looking to implement but we do not have a timescale for this.

So, to confirm, this is not a fault.

Thanks

Wayne

[winneog]

The only way you can get this information is if you are on a contract then on your accounts page it tells you the minuts, texts and more inportantly how much of your data pack you have used. Vodafone does not do tha same for Payg so yes if you go over you end up paying more. i have been using the Onavo App on my smart phone, available on the android market free. it seems to do a decent enough job of working out your balance..hope this helps, and hope Vodafone get round to making the system they use to moniter contract data allowences available for us on payg..