Big value bundle

[Tiaashlea01]

My big value bundle has not been added to my account and my money has been taken away. I have no message to tell me why my money has been taken or that I have a bundle and I did not owe Vodafone any money. I'm so ready to switch providers if this doesn't get sorted.

[BandOfBrothers]

Hi,

Can you double check both in your myvodafone app and your online myvodafone. 

Sometimes things can can be a little delayed in updating. 

If it hasn't yet then either call customer service on 191 or from a customer use Live Chat. They'll be able to access your account and check things for you.