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Big value bundle

Lynds12
1: Seeker

Hi, I have a £10 bundle that renews every month. I have 20 days left of this particular bundle, which is confirmed via the app. Yet I keep getting texts from Vodafone saying it's expired. Anyone else having this problem/ how do I make sure I'm not charged separately! 

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @Lynds12

 

If this was my situation I'd check in my online myVodafone and myvodafone app to see. 

Customer services on 191 or Live Chat can access your account to.check too. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

My app still say s I have I one. I tried the 191 that also says I have one, but I can't get to talk to a person! I'm gonna have to give the online chat a go at home as it doesn't work on my phone 

Tash
Moderator (Retired)
Moderator (Retired)

@Lynds12 Please let us know if you need any further assistance after speaking with us on Live Chat