Blackberry Bold 9900 will not register with BIS

[mugster]

My son broke his Blackberry phone and I bought a brandnew replacement blackberry Bold 9900 via amazon.

He already have the blackberry internet service on my account.

I called last night and this morning as I am unable to create new account on http://www.mobileemail.vodafone.net to add my blackberry to the vodafone BIS service.

I receive the following message.
 
Cannot create account:  

Your BlackBerry® Internet Service Account is suspended or deactivated. Please contact
Vodafone UK  at 191 (from a Vodafone mobile), or 08700 700 191 (if calling from the
UK), or +44 7836 191 191 (if calling from outside the UK).

I have forced a registration from the host routing table but it would not register.

I spoke to a call handeler at 8:00am this morning and was told the blackberry has been added and wait an hour and it should register with the Blackberry network.

It's not working..

I have contacted the support guys again aroung 11:00 am and they sent the service books to the phone but it's still not working.

Help Please

[Jenny]

Hi mugster,

Apologies, we appear to have missed your post.

Is everything sorted now? Let us know if we can help further.

Best wishes,

Jenny