Blackberry internet service not working

[coxangie]

Hi, my blackberry Internet services have stopped working. I have phoned customer services several times and have done everything possible they have advised and still no joy. They have only been working the last few months when connected to a wireless router so I updated my software on my blackberry and now they don't work at all.

[BandOfBrothers · Accepted solution]

Hi


This link may be useful http://support.vodafone.co.uk/Internet/

Type in Blackberry in the Ask a Question field.

Try turning your phone Off and On.

Also this link on APN's for Vodaphone Internet Settings may help.

http://www.geeksquad.co.uk/articles/vodafone-apn-settings

Something like this http://www.geeksquad.co.uk/articles/Mobiles/2012/07/how_to_fix_internet_and_email_on_your_blackberry... may help if you find the link for your make of Blackberry handset.

Good luck.

😎

[axc33]

In the last couple of weeks I have noticed that my phone is only connecting to Blackberry servers intermittently.  Is that a network issue?  When I'm on wi-fi, the BB logo appears and the emails come through.  When not on wifi, they don't.  If I switch mobile network off and back on, the BB logo comes back and emails come through (even when not on wi-fi) but then after a couple of hours it seems to disconnect again - BB logo disappears and emails only work on wi-fi again.  Is anyone else having the same problem?

[Retired-Laura]

Hi @axc33

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.

Thanks,

Laura

[axc33]

Thanks Laura, however it seems to all be ok again now - I'm not having any problems with the BlackBerry email. Might have just been a temporary glitch!