Blocked IP ranges

[jamie_w]

Hi,

We're a UK ISP who were recently assigned new IP ranges by RIPE and have noticed that customers on our new IP ranges are unable to use their Sure signal devices. This is presumably because our new IP's are being firewalled by yourselves. We have verified this by routing the same devices over our previous ranges, which enables them to connect fine.

If possible can you forward this range onto the relevent department or provide me with the details for somebody at Vodafone we can contact regarding this. 

The affected range is 31.205.0.0/16

Thanks,

Jamie

[isashelpdesk]

Could you get our IP range added as well please as we've just registered an SS and I'm not seeing any packets attempting to come back to it from Vodafone so assume our IP range is not on your whitelist. Our range is 146.227.0.0/16 - yes, that is a class B which covers the addresses from 146.227.0.0 to 146.227.255.255 inclusive. Regards Paul

[isashelpdesk]

It's just started working after scratching my head over it all morning.

Cheers,

Paul

[billroth]

Blimey, that was quick....

I've been waiting a couple of weeks....:smileyhappy: 

[Retired-Lee]

Hi motonoodz,

Please could you describe your symptoms on the VSS unit please?

Could you check out VSS troubleshooting and post in the relevant thread?

I've asked for the IP range to be checked in the meantime.

Cheers,

Lee

[benfitter]

A little update - my IP has finally been added to the whitelist, I can connect via the new ISP for the first time! Hurrah!

[jbozward]

Similar problem to others, please whitelist virginmedia IP ranges 94.171.192.xxx;

Serial Number *40114665215

Status active

Loaction B975XX

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]

over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.2.1

  2    11 ms    20 ms    27 ms  cpc3-brom9-2-0-gw.wolv.cable.virginmedia.com [94.171.192.1]

  3    11 ms    10 ms    10 ms  brom-geam-1a-ge215.network.virginmedia.net [80.3.159.221]

  4    11 ms    38 ms    11 ms  wolv-core-1a-tenge81.network.virginmedia.net [62.30.254.61]

  5    20 ms    48 ms    11 ms  manc-bb-1c-ae8-0.network.virginmedia.net [212.43.163.241]

  6    13 ms    15 ms    10 ms  manc-bb-1a-ae11-0.network.virginmedia.net [213.105.159.85]

  7    19 ms    19 ms    25 ms  glfd-bb-1b-ae1-0.network.virginmedia.net [213.105.175.146]

  8    21 ms    21 ms    19 ms  glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]

  9    19 ms    19 ms    20 ms  tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78]

 10    35 ms    38 ms    35 ms  LDNGW1.arcor-ip.net [195.66.224.209]

 11    41 ms    43 ms    31 ms  85.205.116.2

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

[Retired-James]

Hi jbozward,

I can see your email in our queue and it doesn’t look like the IP address is on the White list.

However, so we can get this sorted for you we will need to raise this to our Sure Signal support teams for further investigation.

Once I have more information I will let you know.

James

[jbozward]

James,

Still no joy!

[Akita]

I am also getting a tracert failure can you please check the following BT Internet IP range :

86-164-53-217.range86-164

(btcentralplus)

Thanks

Graham

[Akita]

Vodafone tech team, can I have an update regarding my request above.

Thanks

Graham